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- Tasks: Ensure guests have a 5-star experience during their overnight stay.
- Company: Join the LEGOLAND Windsor Resort, the ultimate family destination.
- Benefits: Enjoy discounts on LEGO products, free attraction tickets, and a private pension scheme.
- Why this job: Be part of a fun team creating magical memories for families.
- Qualifications: Must be over 18 with hotel front of house experience.
- Other info: Full-time night shifts on a 4-on 4-off pattern until Winter 2025.
What you\’ll bring to the team
Hotel Front of House Assistant – Nights
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: Full Time, covering hours from 10:00pm until 07:00am on a 4-on 4-off shift pattern
Contract Type: Seasonal, until Winter 2025
Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for a Nights Hotel Front of House Assistants to join our AWESOME Hotel Operations Team!
The Hotel Front of House Assistant – Nights will be responsible for making sure our guests receive a 5-star experience during their overnight stay in one of our three AWESOME hotels!Whether you’re in our open plan reception area, undertaking evening audits or assisting our guests with their queries, you will be a key part in ensuring our guests have a memorable overnight stay with us.
You’ll keep our guests and their experience at the forefront of everything you do, whether it’s checking in / checking out of guests, providing Hotel or Park information, detailing our exciting and varying room types, or receiving guest feedback in the moment, you will always seek to enhance our guests overnight stay.
Qualifications & Experience
- Experience of working within a Hotel within a Front of House or Receptionist role is essential
- Due to the hours required for this role candidates must be over the age of 18
- Appropriate transport arrangements for night shift work
- A motivated person, who seeks opportunities for excellence throughout the night shift
- Full Time availability – any 4 nights out of 7
- Passionate about health and safety, and confident to undertake the role of safety lead when required (e.g. fire extinguisher audits)
Benefits
- Pay of £11.90 – £12.44 per hour (age related)
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About the LEGOLAND Windsor Resort
We are looking for a Hotel Front of House Assistant – Nights to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email atjobs@legoland.co.ukand one of the team will get back to you as soon as possible.
Pay Range
Compensation between GBP £11.90/Hr.-GBP £12.44/Hr. #J-18808-Ljbffr
Accommodation Front of House Assistant - Nights employer: LEGOLAND Parks
Contact Detail:
LEGOLAND Parks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Front of House Assistant - Nights
✨Tip Number 1
Familiarise yourself with the LEGOLAND Windsor Resort and its offerings. Understanding the unique features of the hotels and attractions will help you engage with guests more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service during your conversations. Being able to share specific examples of how you've provided excellent service will make you stand out as a candidate.
✨Tip Number 3
Prepare to discuss your availability and flexibility regarding the night shift schedule. Showing that you're committed to working the required hours will reassure the hiring team of your dedication.
✨Tip Number 4
Demonstrate your passion for health and safety by being ready to discuss relevant experiences. This could include any training or certifications you have, which will show that you take the role seriously and are prepared for responsibilities like fire extinguisher audits.
We think you need these skills to ace Accommodation Front of House Assistant - Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel front of house or receptionist roles. Emphasise any customer service skills and night shift availability, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent guest experiences. Mention specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
Highlight Relevant Qualifications: If you have any certifications related to health and safety, or customer service training, be sure to include these in your application. This will demonstrate your commitment to maintaining high standards.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a front of house role.
How to prepare for a job interview at LEGOLAND Parks
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for providing a 5-star experience to guests. Share examples from your past roles where you went above and beyond to ensure customer satisfaction, especially in a hotel or front of house setting.
✨Demonstrate Night Shift Readiness
Since this role requires working nights, be prepared to discuss your availability and how you manage working during unconventional hours. Highlight any previous experience you have with night shifts and how you stay motivated and alert.
✨Familiarise Yourself with Health and Safety Protocols
As the role involves being a safety lead, it’s crucial to show your understanding of health and safety practices. Brush up on relevant protocols and be ready to discuss how you would handle safety audits or emergencies.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team. This shows your genuine interest in the position and helps you understand if it's the right fit for you. Consider asking about the team dynamics or what a typical night shift looks like.
