Fan & Community Engagement Specialist — Hybrid (UK) in Slough

Are you interested in supporting the LEGO(R) brand? Bring your passion for LEGO to this role and share this enthusiasm with our fans, gamers, and creators! This role is based in Slough, UK and will follow our best of both hybrid working model (three days in the office), with one weekend day on a rotating basis. No relocation assistance is offered for this position.

Core Responsibilities

• Engaging with LEGO fans by replying to them across our various platforms and channels e.g., social media, product reviews, and more.
• Being active in developing our approach to engaging with users and creators across multiple platforms.
• Tailoring your engagement to the channels and audiences you are interacting with.
• Being able to lean into each passion, to craft relevant and engaging copy.
• Adaptability to work dynamically across many audiences, affinity levels, and passion points.
• Working closely with your team as well as various internal and external collaborators within Consumer & Shopper Engagement.
• Gathering and raising important insight from the community, to help inform decisions.
• Directly engaging with users, with a focus on supporting, informing, and inspiring.
• Being a safety net by identifying, and actioning inappropriate content.

MUST HAVE:

• Experience with social media or other online Community Support.
• Fluency in spoken and written English + at least one of the following languages: German, Dutch, Italian, French, Spanish.
• Excellent communication skills. (We are FRKE! Fun, Reliable, Knowledgeable and Engaging)
• Digitally native with confidence communicating online.
• Confident in working with consumers where change and uncertainty can occur.
• Able to tailor tone of voice dependent on audience.
• Ability to assess risks of public engagement opportunities.

NICE TO HAVE:

• A passion and experience in videogames, and knowledge of gaming platforms, the LEGO videogame portfolio, and audiences is preferred.
• Strong understanding of the LEGO brand.
• Experience engaging with younger audiences through digital platforms.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

Here is what you can expect:

• Family Care Leave - We offer enhanced paid leave options for those important times.
• Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
• Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (e.g. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO(R) team today.