At a Glance
- Tasks: Help LEGO fans worldwide by resolving queries and providing support during peak season.
- Company: Join the iconic LEGO Group, where creativity and fun come together.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and hybrid work flexibility.
- Other info: Fixed-term contract until January 2027 with excellent growth opportunities.
- Why this job: Make magical moments for LEGO fans while building your career in a dynamic environment.
- Qualifications: Fluency in English and Swedish, with strong communication and IT skills.
The predicted salary is between 30000 - 40000 € per year.
Just imagine bringing joy to millions of LEGO(R) fans around the world. Now make it real.
As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.
If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!
About the Role:This is a fixed term contract until 31st January 2027. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season. We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with a 3-week induction followed by 2 weeks on-the-job support.
We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training. We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!
Why you’re the perfect matchIf you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and Swedish.
What you’ll be doing- Respond to consumers in both English and Swedish - spoken and written.
- Engage with consumers via phone and email. Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service.
If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now! Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
Here is what you can expect:- Family Care Leave - We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
- Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
- Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
- Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career. Then make it real. Join the LEGO(R) team today.
Customer Service Advisor - Swedish Speaking (fixed-term) in Slough employer: Lego
At LEGO, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and collaboration. Our Customer Service Advisors enjoy a competitive salary, generous benefits including a performance-based bonus, and the flexibility of a hybrid work model, all while making meaningful connections with LEGO fans worldwide. With a strong commitment to employee wellbeing and growth, we provide ample opportunities for personal and professional development in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Swedish Speaking (fixed-term) in Slough
✨Tip Number 1
Get to know the company! Before your interview, dive into LEGO's values and mission. Show us that you’re not just a fan of the bricks but also of what they stand for. This will help you connect with the team and demonstrate your passion.
✨Tip Number 2
Practice your Swedish! Since this role requires fluency in both English and Swedish, brush up on your language skills. Try role-playing common customer service scenarios with a friend to get comfortable responding in both languages.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you’ve turned a tricky situation into a positive outcome. We love candidates who can think on their feet and keep cool under pressure!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the LEGO family. Don’t wait too long; we’re reviewing applications as they come in!
We think you need these skills to ace Customer Service Advisor - Swedish Speaking (fixed-term) in Slough
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for LEGO and customer service.
Tailor Your Application:Make sure to customise your application to highlight your skills in both English and Swedish. Mention any relevant experience that shows how you can engage with our fans effectively!
Show Your Problem-Solving Skills:As a Customer Service Advisor, you'll be solving brick-based problems. Use your application to share examples of how you've tackled challenges in the past – we love a good story!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Lego
✨Know Your LEGO
Familiarise yourself with LEGO products and the brand's history. Being able to discuss your favourite sets or how LEGO inspires creativity will show your passion for the role and help you connect with the interviewers.
✨Practice Your Swedish
Since this role requires fluency in both English and Swedish, practice speaking and writing in Swedish before the interview. You might be asked to respond to a customer query in Swedish, so being prepared will give you an edge.
✨Show Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories during the interview, as they demonstrate your ability to handle the types of queries you'll face in this role.
✨Emphasise Team Spirit
LEGO values teamwork and collaboration. Be sure to highlight your ability to work well with others and how you contribute to a positive team environment. Share examples of how you've supported colleagues or worked together to achieve a common goal.
