At a Glance
- Tasks: Help LEGO fans worldwide by resolving queries and building connections.
- Company: Join the iconic LEGO Group, where creativity meets community.
- Benefits: Enjoy competitive pay, bonuses, discounts, and flexible hybrid work options.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a fun team that inspires the builders of tomorrow!
- Qualifications: Fluency in English and Latvian, with strong problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
Just imagine bringing joy to millions of LEGO® fans around the world. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. Are you ready to inspire the builders of tomorrow?
If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!
About the Role:
This is a fixed term contract until 31st January 2027. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season. We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with a 3-week induction followed by 2 weeks on-the-job support. We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.
We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!
Why you’re the perfect match
If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and Latvian.
What you’ll be doing
- Respond to consumers in both English and Latvian - spoken and written.
- Engage with consumers via phone and email. Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service.
Ready to Build Something Amazing?
If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now! Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
- Family Care Leave - We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
- Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
- Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
- Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career. Then make it real. Join the LEGO® team today.
Customer Service Advisor - Latvian Speaking (fixed-term) in Slough employer: Lego
At LEGO, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and collaboration. Our Customer Service Advisors enjoy a competitive salary, generous benefits including a performance-based bonus, and the flexibility of a hybrid work model, allowing for a balanced work-life experience. With a strong commitment to employee growth and wellbeing, we foster an inclusive environment where every team member can thrive while bringing joy to LEGO fans around the world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Latvian Speaking (fixed-term) in Slough
✨Tip Number 1
Get to know the company! Before your interview, dive into LEGO's values and culture. This way, you can show how your passion for creativity and problem-solving aligns with their mission to inspire builders of tomorrow.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries about orders, returns, or troubleshooting during the actual interview.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in both English and Latvian, be ready to demonstrate your abilities. You might even want to prepare a few phrases in both languages to impress the interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the LEGO team and helping create magical moments for fans everywhere.
We think you need these skills to ace Customer Service Advisor - Latvian Speaking (fixed-term) in Slough
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for LEGO shine through! Share why you’re excited about helping fans and how you can contribute to creating magical moments.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your customer service experience and any relevant skills, especially your fluency in English and Latvian!
Be Clear and Concise:Keep your writing clear and to the point. Use simple language and avoid jargon. We want to see your personality, so don’t be afraid to let it show while keeping it professional!
Apply Early:Don’t wait until the last minute! We review applications on an ongoing basis, so the sooner you apply through our website, the better your chances of joining our awesome team.
How to prepare for a job interview at Lego
✨Know Your LEGO Stuff
Before the interview, brush up on your knowledge of LEGO products and the brand's history. Familiarise yourself with popular sets, recent launches, and the LEGO community. This will not only impress the interviewers but also show your genuine passion for the brand.
✨Practice Your Language Skills
Since this role requires fluency in both English and Latvian, make sure to practice responding to potential customer queries in both languages. You might even want to role-play with a friend to get comfortable switching between languages during the conversation.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in previous roles or situations. Think about times when you had to think on your feet or adapt quickly to changing circumstances. Highlighting these experiences will demonstrate your ability to handle the diverse queries LEGO fans may have.
✨Emphasise Your People Skills
Customer service is all about building relationships. Be ready to discuss how you connect with people, handle difficult conversations, and create positive experiences. Share stories that showcase your empathy and ability to engage with customers in a fun and friendly manner.
