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- Tasks: Help LEGO fans with queries via phone and email in English and Spanish.
- Company: Join the LEGO Group, a leader in creativity and play for all ages.
- Benefits: Enjoy flexible hybrid work, competitive salary, bonuses, and generous discounts.
- Why this job: Be part of a fun team that inspires creativity and builds connections globally.
- Qualifications: Fluency in English and Spanish, strong IT skills, and a passion for helping others.
- Other info: Fixed-term contract until January 2026 with full training provided.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisor – Spanish Speaking (fixed-term) page is loaded
Customer Service Advisor – Spanish Speaking (fixed-term)
Apply locations Slough posted on Posted 2 Days Ago job requisition id 0000024328
Job Description
Just imagine putting play at the heart of customer services. Now make it real.
As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.
That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.
Are you ready to inspire the builders of tomorrow?
If you\’re eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!
About the Role:
This is a fixed term contract until31st January 2026.
As a Customer Service Advisor, you\’ll be responding to LEGO fans from all corners of the world during our peak season.
We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with an up to 4 week induction followed by on-the job support.
We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.
We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!
Why you’re the perfect match
If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and Spanish .
What you’ll be doing
- Respond to consumers in both English and Spanish – spoken and written.
- Engage with consumers via phone and email. Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service.
Ready to Build Something Amazing?
If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now!
#LI-CS1
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you\’re interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here is what you can expect:
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing – We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you\’ll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you\’ll be rewarded through our bonus scheme.
Workplace – When you join the team you\’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO team today.
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Customer Service Advisor – Spanish Speaking (fixed-term) employer: Lego
Contact Detail:
Lego Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Spanish Speaking (fixed-term)
✨Tip Number 1
Familiarise yourself with LEGO products and their features. Being knowledgeable about the brand will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your Spanish language skills, especially in a customer service context. Role-play common customer queries in both English and Spanish to build your confidence in handling bilingual interactions.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've resolved customer issues in the past. This will highlight your ability to think on your feet and provide excellent service.
✨Tip Number 4
Be ready to discuss your availability for shifts, including weekends. Flexibility is key in this role, so demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor – Spanish Speaking (fixed-term)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've used both English and Spanish. Emphasise skills like problem-solving and communication, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for LEGO and how you can contribute to creating magical moments for fans. Mention your fluency in Spanish and English, and provide examples of how you've successfully engaged with customers in previous roles.
Showcase Your IT Skills: Since the role requires solid IT skills, include any relevant technical experience in your application. Mention specific tools or software you've used in past positions that relate to customer service.
Highlight Flexibility and Adaptability: The job involves varying shifts, including weekends. In your application, demonstrate your willingness to adapt to different schedules and your ability to thrive in a fast-paced environment.
How to prepare for a job interview at Lego
✨Show Your Passion for LEGO
Make sure to express your enthusiasm for LEGO and its products during the interview. Share any personal experiences you have with LEGO, whether it's building sets or engaging with the community. This will demonstrate your genuine interest in the role.
✨Demonstrate Bilingual Skills
Since the role requires fluency in both English and Spanish, be prepared to showcase your language skills. You might be asked to respond to questions in both languages, so practice common customer service scenarios in both English and Spanish beforehand.
✨Prepare for Problem-Solving Questions
Expect to face questions that assess your problem-solving abilities. Think of examples where you've successfully resolved customer issues or handled challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Teamwork and Communication
Highlight your ability to work well in a team and communicate effectively. The role involves engaging with consumers and collaborating with colleagues, so share examples of how you've successfully worked in teams and built positive relationships in previous roles.
