At a Glance
- Tasks: Help LEGO fans with queries via phone and email in English and French.
- Company: Join the LEGO Group, a global leader in creativity and play.
- Benefits: Enjoy flexible hybrid work, competitive salary, bonuses, and generous discounts.
- Other info: Fixed-term contract until January 2026 with ongoing application reviews.
- Why this job: Be part of a fun team creating magical moments for LEGO enthusiasts worldwide.
- Qualifications: Fluency in English and French, strong IT skills, and a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
## Customer Service Advisor - French Speaking (fixed-term)Applylocations: Sloughtime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 7, 2026 (11 days left to apply)job requisition id: 0000034680**Job Description****Just imagine bringing joy to millions of LEGO fans around the world. Now make it real.**As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.**Are you ready to inspire the builders of tomorrow?**If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!**About the Role:**This is a fixed term contract until **31st January 2027**, with several possible start dates between June and September.As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season.We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with a 3-week induction followed by 2 weeks on-the job support.We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!**Why you’re the perfect match**If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and French.**What you’ll be doing*** Respond to consumers in both English and French - spoken and written.* Engage with consumers via phone and email. Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.* Build strong and positive relationships with consumers in a fun and engaging manner.* Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.* Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service.**Ready to Build Something Amazing?**If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now!Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.**What’s in it for you?**Here is what you can expect:**Family Care Leave** - We offer enhanced paid leave options for those important times.**Insurances** – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.**Wellbeing** - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.**Colleague Discount** – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.**Bonus** - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.**Workplace** - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.Thank you for sharing our global commitment to Children’s Rights.Just imagine building your dream career.Then make it real.**Join the LEGO team today.** #J-18808-Ljbffr
Customer Service Advisor - French Speaking (fixed-term) in Slough employer: Lego
At LEGO, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and collaboration. Our Customer Service Advisors enjoy a competitive salary, generous benefits including a performance-based bonus, and the flexibility of a hybrid work model, allowing for a balanced work-life experience. With a strong commitment to employee growth and wellbeing, we foster an inclusive environment where every team member can thrive while making magical moments for LEGO fans around the world.
Contact Details:
Lego Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - French Speaking (fixed-term) in Slough
✨Tip Number 1
Familiarise yourself with LEGO products and their community. Understanding the brand and its values will help you connect better with fans and demonstrate your passion during interviews.
✨Tip Number 2
Brush up on your French language skills, especially in customer service contexts. Being able to communicate effectively in both English and French will set you apart from other candidates.
✨Tip Number 3
Prepare for role-playing scenarios that may come up during the interview process. Practising how to handle various customer queries can showcase your problem-solving skills and adaptability.
✨Tip Number 4
Research common customer service tools and software that might be used in the role. Familiarity with these tools can give you an edge and show your readiness to hit the ground running.
We think you need these skills to ace Customer Service Advisor - French Speaking (fixed-term) in Slough
Fluency in English and French
Excellent Communication Skills
Customer Service Orientation
Problem-Solving Skills
Strong IT Skills
Ability to Build Relationships
Adaptability to Shifts
Experience with Phone and Email Communication
Empathy and Compassion
Attention to Detail
Time Management Skills
Ability to Handle Multiple Queries
Creativity in Engagement
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, especially any roles where you've used both English and French. Emphasise skills like problem-solving and communication, as these are key for the Customer Service Advisor position.
Craft a Compelling Cover Letter:In your cover letter, express your passion for LEGO and how you can contribute to creating magical moments for fans. Mention specific examples of how you've successfully handled customer queries or built relationships in previous roles.
Showcase Your Language Skills:Since fluency in both English and French is essential, ensure that your application demonstrates your proficiency in both languages. You might include a brief section in your cover letter where you switch between the two languages to showcase your skills.
Highlight Flexibility and Adaptability:The role requires adapting to various shifts, including weekends. In your application, mention any previous experiences where you've successfully managed flexible working hours or adapted to changing circumstances in a work environment.
How to prepare for a job interview at Lego
✨Show Your Passion for LEGO
Make sure to express your enthusiasm for LEGO and how it has impacted your life. Share any personal experiences or stories that highlight your love for the brand, as this will resonate with the interviewers.
✨Demonstrate Your Language Skills
Since the role requires fluency in both English and French, be prepared to showcase your language abilities during the interview. Practice answering common questions in both languages to ensure you feel confident and articulate.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your problem-solving skills. Think of examples where you've successfully resolved issues, especially in customer service settings, and be ready to discuss your thought process.
✨Emphasise Your People Skills
The role involves building strong relationships with consumers, so highlight your interpersonal skills. Share examples of how you've engaged with customers positively and effectively in previous roles.
