At a Glance
- Tasks: Help resolve customer claims and maintain positive relationships with clients.
- Company: Join the LEGO Group, a leader in creativity and play.
- Benefits: Enjoy family care leave, insurance, wellbeing resources, and a generous colleague discount.
- Other info: Hybrid work policy with opportunities for career growth in a diverse culture.
- Why this job: Make a real impact by ensuring efficient claims handling in a fun environment.
- Qualifications: Experience in claims or customer service, strong communication skills, and teamwork.
The predicted salary is between 30000 - 40000 € per year.
Are you excited to help ensure timely claims resolution and maintain positive relationships with clients? Join the LEGO Group® in and play a key role in ensuring efficient, compliant, and customer-focused claims handling within our Order to Cash (OTC) function!
Core Responsibilities
- Review, investigate, and process claims in accordance with policy terms, internal guidelines, and regulatory requirements.
- Analyze coverage, liability, and damages to determine claim eligibility and appropriate settlement outcomes.
- Manage assigned claim portfolios, including complex or high-risk cases, ensuring timely resolution.
- Gather, evaluate, and validate documentation, reports, and supporting evidence related to claims.
- Communicate with customers, logistics providers, and internal partners to resolve claims efficiently.
- Identify potential fraud or recovery opportunities and escalate where necessary.
- Prepare claim recommendations, settlements, denials, and credit notes in line with policies.
- Maintain accurate claim records and ensure compliance with audit and documentation standards.
- Monitor claim progress, timelines, reserves, and ensure adherence to SLAs, benchmarks, and guidelines.
Do you have what it takes?
- Proven experience in claims, international customer service or order management.
- Proven ability to work collaboratively in a global setting, with an end-to-end process approach.
- Advanced level of English and additional language is a plus to support the APAC region.
- Excellent interpersonal and communication skills, with the ability to engage both internal and external partners.
- Strong collaboration skills and ability to build trust and credibility across teams.
What would be an advantage?
- Experience working in a Shared Service Center environment with a focus on process optimization.
- Experience with SAP, HighRadius, or other claims/dispute management systems.
What’s in it for you?
- Family Care Leave- We offer enhanced paid leave options for those important times.
- Insurances– All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing- We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
- Colleague Discount– We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
- Bonus- We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
- Workplace- When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Customer Claims & Dispute Specialist employer: LEGO SINGAPORE PTE. LTD.
At the LEGO Group, we pride ourselves on being an exceptional employer that values creativity, collaboration, and inclusivity. Our commitment to employee wellbeing is reflected in our generous benefits, including enhanced family care leave, comprehensive insurance coverage, and a supportive hybrid work environment that fosters both personal and professional growth. Join us in a vibrant workplace where your contributions are recognised and rewarded, and where you can truly make a difference in the lives of children around the world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Claims & Dispute Specialist
✨Tip Number 1
Get to know the company! Before your interview, dive into LEGO's values and culture. This will help you connect your experience with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice your storytelling skills! Be ready to share specific examples of how you've handled claims or disputes in the past. Use the STAR method (Situation, Task, Action, Result) to keep it structured and impactful.
✨Tip Number 3
Network like a pro! Reach out to current or former LEGO employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the LEGO team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Claims & Dispute Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Claims & Dispute Specialist role. Highlight your relevant experience in claims and customer service, and show us how you can contribute to our team!
Show Off Your Skills:Don’t forget to showcase your interpersonal and communication skills. We want to see how you can engage with both internal and external partners effectively, so give us examples of how you've done this in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:Remember to submit your application directly through the LEGO Careers Portal. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at LEGO SINGAPORE PTE. LTD.
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims processes and policies. Familiarise yourself with common types of claims and how they are resolved. This will help you demonstrate your expertise and show that you're ready to tackle the challenges of the role.
✨Showcase Your Communication Skills
As a Customer Claims & Dispute Specialist, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully resolved disputes or managed customer relationships in the past. This will highlight your interpersonal skills and ability to build trust.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to analyse claims or manage complex cases. Practising your responses will help you articulate your thought process clearly during the interview.
✨Research LEGO's Values and Culture
Understanding LEGO's commitment to creativity, diversity, and child wellbeing is crucial. Be prepared to discuss how your values align with theirs and how you can contribute to their inclusive culture. This shows that you're not just interested in the job, but also in being part of their mission.
