At a Glance
- Tasks: Engage with LEGO fans globally, providing support in English and German.
- Company: Join the iconic LEGO Group, known for creativity and fun.
- Benefits: Enjoy hybrid work, competitive pay, bonuses, and employee discounts.
- Other info: Flexible shifts and excellent opportunities for personal growth.
- Why this job: Be part of a vibrant team and help fans enjoy their LEGO experience.
- Qualifications: Fluency in English and German, with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
LEGO Gruppe in Slough is looking for a Customer Service Advisor to engage with LEGO fans worldwide. You will respond to inquiries in both English and German, providing support for orders, products, and digital experiences.
This position offers a hybrid work approach with training and flexible shifts, alongside competitive benefits including a performance-based bonus scheme, enhanced leave options, and employee discounts.
Multilingual Customer Care Advisor (EN/DE) – Hybrid & Bonus in Slough employer: LEGO Gruppe
LEGO Gruppe in Slough is an exceptional employer, offering a vibrant work culture that celebrates creativity and collaboration. With a hybrid work model, competitive benefits including a performance-based bonus scheme, and ample opportunities for personal and professional growth, employees are empowered to thrive while engaging with LEGO fans globally. The company's commitment to employee well-being and development makes it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Multilingual Customer Care Advisor (EN/DE) – Hybrid & Bonus in Slough
✨Tip Number 1
Make sure to brush up on your language skills! Since this role requires you to communicate in both English and German, practice responding to common customer queries in both languages. This will help you feel more confident during the interview.
✨Tip Number 2
Research LEGO's products and values. Knowing the ins and outs of what they offer and their company culture will show that you're genuinely interested in the role. Plus, it’ll give you some great talking points during your interview!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific customer service scenarios. We all know that customer care can be tricky, so having a few examples ready will demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Multilingual Customer Care Advisor (EN/DE) – Hybrid & Bonus in Slough
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about engaging with LEGO fans in both English and German, make sure to highlight your language proficiency. We want to see how you can connect with customers in both languages, so don’t hold back!
Tailor Your Application:Take a moment to customise your CV and cover letter for this specific role. We love seeing how your experiences align with what we’re looking for, so make it clear why you’re the perfect fit for our team.
Be Personable:Customer service is all about building relationships. When writing your application, let your personality shine through! We want to know how you would engage with our LEGO fans and make their experience memorable.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at LEGO Gruppe
✨Brush Up on Your Language Skills
Since this role requires fluency in both English and German, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in both languages to boost your confidence.
✨Know Your LEGO Stuff
Familiarise yourself with LEGO products, their history, and current offerings. Being able to discuss popular sets or recent launches will show your passion for the brand and help you connect with the interviewers who are likely fellow fans.
✨Prepare for Customer Scenarios
Think about potential customer inquiries you might face in this role. Prepare responses for common questions about orders, products, and digital experiences. This will demonstrate your problem-solving skills and readiness to assist customers effectively.
✨Show Enthusiasm for Hybrid Work
Since this position offers a hybrid work approach, express your excitement about the flexibility it provides. Share how you plan to manage your time effectively between home and the office, highlighting your ability to stay productive in both environments.
