At a Glance
- Tasks: Help LEGO fans with orders and queries through phone, email, and chat.
- Company: Join the iconic LEGO team in a fun and supportive environment.
- Benefits: Enjoy flexible hours, discounts, and wellbeing resources from day one.
- Other info: Comprehensive training provided, with opportunities for career growth.
- Why this job: Be part of a brand that brings joy to millions while developing your skills.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 12 - 15 £ per hour.
As part of our Customer Service Advisor team, you'll be at the centre of the action, helping bring joy to LEGO® fans every single day. Every day, our award‑winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.
We're looking for Customer Service Advisors to join the LEGO team in Slough, UK. This is a permanent, part‑time position supporting our weekend operations. To set you up for success, you'll complete a comprehensive five‑week training programme before moving into your regular working pattern.
Training Period (First 5 Weeks – Full‑Time)During your first five weeks, you’ll attend full‑time training at our Slough office:
- Monday to Friday from 9.00 am until 5.15 pm
- 3‑week classroom induction programme
- 2 weeks of on‑the‑job support and coaching
- Full attendance is required throughout the training period
Once training is complete, you’ll move to a part‑time schedule consisting of:
- Every Saturday and Sunday: 9:00 am – 4:30 pm
- Plus 1 or 2 weekday shifts: 11:00 am – 7:15 pm (2 weekday shifts 3.30 pm – 7.15 pm also an option)
You will be able to select your weekday shifts to accommodate your own and the business needs. Office attendance is required on a daily basis for the first 5 weeks and a minimum of twice a week after training (one of those days would be at the weekend).
What You'll Be Doing- Supporting LEGO fans through phone, email, and chat
- Helping customers with orders, accounts, replacement parts, gift cards, and product questions
- Investigating and resolving queries using a variety of internal systems and tools
- Creating positive experiences that reflect the LEGO brand
- Working collaboratively with colleagues to deliver exceptional service
We’re looking for someone who can keep calm under pressure. You'll bring empathy, positivity, and strong communication skills to create memorable experiences for LEGO fans. Do you have what it takes?
- Strong spoken and written English communication skills
- Previous customer service experience, ideally in retail, hospitality, contact centres or similar customer‑facing environments
- Confidence using multiple systems and digital tools
- Excellent problem‑solving and attention to detail
- Ability to multitask and prioritise effectively
- A friendly, collaborative, and customer‑focused approach
- Family Care Leave – Enhanced paid leave options.
- Insurances – Life and disability insurance.
- Wellbeing – Resources and benefits for physical and mental wellbeing, community building and creativity.
- Colleague Discount – From day 1, you’ll qualify for a generous discount.
- Bonus – Incentive scheme for achieving goals.
- Workplace – Hybrid policy: average of 3 days per week in office, primary workplace location based on role.
The LEGO Group is highly committed to equal employment opportunity and equal pay and encourages applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Customer Service Advisor (Part-time) in Slough employer: LEGO Gruppe
At LEGO, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and collaboration. Our part-time Customer Service Advisors in Slough enjoy comprehensive training, flexible scheduling, and a range of benefits including enhanced family care leave and generous discounts from day one. Join us to be part of a team that not only supports LEGO fans but also fosters personal growth and wellbeing in a fun and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Part-time) in Slough
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like LEGO Gruppe and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at LEGO Gruppe and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor (Part-time) in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and LEGO Gruppe.
Get Familiar with Our Brand:Before applying, take some time to learn about LEGO Gruppe and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at LEGO Gruppe
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress LEGO Gruppe.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which LEGO Gruppe will surely appreciate.
