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- Tasks: Help LEGO fans with queries via phone and email in English and Romanian.
- Company: Join the LEGO Group, a global leader in creativity and play.
- Benefits: Enjoy flexible hybrid work, competitive salary, bonuses, and generous discounts.
- Why this job: Be part of a fun team that inspires creativity and connects with fans worldwide.
- Qualifications: Fluency in English and Romanian, strong IT skills, and a passion for helping others.
- Other info: Fixed-term contract until January 2026 with full training provided.
The predicted salary is between 24000 - 36000 £ per year.
Just imagine joining a team that speaks a world of different languages. Now experience it for real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. Are you ready to inspire the builders of tomorrow?
If you’re eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!
About the Role:
This is a fixed term contract until 31st January 2026. As a Customer Service Advisor, you’ll be responding to LEGO fans from all corners of the world during our peak season. We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with an up to 4 week induction followed by on-the job support. We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.
We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!
Why you’re the perfect match
If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and Romanian.
What you’ll be doing
- Respond to consumers in both English and Romanian - spoken and written.
- Engage with consumers via phone and email. Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service.
Ready to Build Something Amazing?
If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now!
What’s in it for you?
- Family Care Leave - We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
- Colleague Discount – We know you’ll love to build, so from day 1 you will qualify for our generous colleague discount.
- Bonus - We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.
- Workplace - When you join the team you’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
Customer Service Advisor - Romanian Speaking (fixed-term) employer: LEGO Gruppe
Contact Detail:
LEGO Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Romanian Speaking (fixed-term)
✨Tip Number 1
Familiarise yourself with LEGO products and their features. Understanding the brand and its offerings will help you engage more effectively with fans and answer their queries confidently.
✨Tip Number 2
Brush up on your problem-solving skills. As a Customer Service Advisor, you'll need to think on your feet and provide solutions to various issues, so practice scenarios that require quick thinking and creativity.
✨Tip Number 3
Showcase your language skills in both English and Romanian during any interactions. Being fluent in both languages is crucial for this role, so be prepared to demonstrate your proficiency in real-time conversations.
✨Tip Number 4
Emphasise your ability to work in a team and adapt to different shifts. Highlighting your flexibility and teamwork skills will show that you're ready to contribute positively to the dynamic environment at LEGO.
We think you need these skills to ace Customer Service Advisor - Romanian Speaking (fixed-term)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in roles where you've used both English and Romanian. Emphasise any relevant skills such as problem-solving and communication.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your enthusiasm for the LEGO brand. Mention specific examples of how you've successfully engaged with customers in the past.
Showcase Your Language Skills: Since fluency in Romanian and English is crucial, ensure you demonstrate this in your application. You might include a brief section in your cover letter that showcases your language proficiency.
Highlight IT Skills: As the role requires solid IT skills, mention any relevant software or tools you are familiar with. This could include customer relationship management (CRM) systems or other digital platforms you've used in previous roles.
How to prepare for a job interview at LEGO Gruppe
✨Show Your Passion for LEGO
Make sure to express your enthusiasm for LEGO and how it has impacted your life. Share any personal experiences or stories that highlight your love for the brand, as this will resonate with the interviewers.
✨Demonstrate Your Language Skills
Since fluency in both English and Romanian is essential, be prepared to showcase your language abilities during the interview. Practice answering common questions in both languages to ensure you feel confident and articulate.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might encounter in the role. Be ready to discuss how you would handle various situations, such as resolving complaints or providing building tips, to demonstrate your problem-solving skills.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to different shifts, including weekends. Share examples from past experiences where you successfully collaborated with others or adjusted to changing circumstances.
