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- Tasks: Help LEGO fans with queries via phone and email, ensuring a fun experience.
- Company: Join the LEGO Group, a leader in creativity and play, dedicated to inspiring builders of tomorrow.
- Benefits: Enjoy flexible hybrid work, competitive salary, bonuses, and generous colleague discounts.
- Why this job: Be part of a vibrant team that values creativity, connection, and making magical moments for fans.
- Qualifications: Fluency in English and Italian, with strong problem-solving and IT skills.
- Other info: Fixed-term contract until January 2026, with full training provided.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Just imagine putting play at the heart of customer services. Now make it real.
As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.
That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.
Are you ready to inspire the builders of tomorrow?
If you\’re eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!
About the Role:
This is a fixed term contract until31st January 2026.
As a Customer Service Advisor, you\’ll be responding to LEGO fans from all corners of the world during our peak season.
We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with an up to 4 week induction followed by on-the job support.
We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.
We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!
Why you’re the perfect match
If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and Italian.
What you’ll be doing
- Respond to consumers in both English and Italian – spoken and written.
- Engage with consumers via phone and email. Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service.
Ready to Build Something Amazing?
If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now!
#LI-CS1
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you\’re interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here is what you can expect:
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing – We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you\’ll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you\’ll be rewarded through our bonus scheme.
Workplace – When you join the team you\’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO team today.
#J-18808-Ljbffr
Customer Service Advisor - Italian Speaking (fixed-term) employer: LEGO Gruppe
Contact Detail:
LEGO Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Italian Speaking (fixed-term)
✨Tip Number 1
Familiarise yourself with LEGO products and their features. Being knowledgeable about the brand will help you engage with customers more effectively and show your passion for the role.
✨Tip Number 2
Practice your Italian language skills, especially in a customer service context. This will not only boost your confidence but also demonstrate your fluency during the interview process.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Think of examples from your past experiences where you've successfully resolved issues, as this is key for a Customer Service Advisor role.
✨Tip Number 4
Be ready to discuss your availability for shifts, including weekends. Flexibility is important for this position, so showing that you're adaptable can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor - Italian Speaking (fixed-term)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've engaged with customers in both English and Italian. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your enthusiasm for LEGO. Mention specific examples of how you've successfully resolved customer queries or built relationships in previous roles.
Showcase Your Language Skills: Since fluency in English and Italian is essential, consider including a section in your CV that highlights your language proficiency. You could also mention any relevant experiences where you used these languages in a professional setting.
Prepare for Potential Questions: Think about common customer service scenarios and how you would handle them. Be ready to discuss your problem-solving skills and how you can maintain a positive attitude even in challenging situations.
How to prepare for a job interview at LEGO Gruppe
✨Show Your Passion for LEGO
Make sure to express your enthusiasm for LEGO and how it has impacted your life. Share personal stories about your experiences with LEGO products, as this will resonate with the interviewers and demonstrate your genuine interest in the brand.
✨Demonstrate Your Language Skills
Since the role requires fluency in both English and Italian, be prepared to showcase your language abilities during the interview. Practice answering common customer service questions in both languages to show your comfort and proficiency.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that assess your problem-solving skills, especially related to customer queries. Think of examples where you've successfully resolved issues in the past, particularly in a customer service context, and be ready to discuss them.
✨Emphasise Your Teamwork Skills
Highlight your ability to work collaboratively within a team. Discuss any previous experiences where you contributed to a team goal or supported colleagues, as this aligns with the company's focus on creating a positive and engaging environment.
