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For Companies At a Glance
- Tasks: Help LEGO fans with queries via phone and email in English and German.
- Company: Join the LEGO Group, a global leader in creativity and play.
- Benefits: Enjoy flexible hybrid work, competitive salary, bonuses, and generous discounts.
- Why this job: Be part of a fun team creating magical moments for LEGO enthusiasts worldwide.
- Qualifications: Fluency in English and German, strong IT skills, and a passion for helping others.
- Other info: Fixed-term contract until January 2026 with full training provided.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Just imagine bringing joy to millions of LEGO fans around the world. Now make it real.
As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.
That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.
Are you ready to inspire the builders of tomorrow?
If you\’re eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!
About the Role:
This is a fixed term contract until31st January 2026.
As a Customer Service Advisor, you\’ll be responding to LEGO fans from all corners of the world during our peak season.
We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with an up to 4 week induction followed by on-the job support.
We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.
We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!
Why you’re the perfect match
If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and German.
What you’ll be doing
- Respond to consumers in both English and German – spoken and written.
- Engage with consumers via phone and email. Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service.
Ready to Build Something Amazing?
If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now!
#LI-CS1
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you\’re interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here is what you can expect:
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing – We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you\’ll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you\’ll be rewarded through our bonus scheme.
Workplace – When you join the team you\’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO team today.
#J-18808-Ljbffr
Customer Service Advisor - German speaking (fixed-term) employer: LEGO Gruppe
Contact Detail:
LEGO Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - German speaking (fixed-term)
✨Tip Number 1
Familiarise yourself with LEGO products and their features. Understanding the brand and its offerings will help you engage more effectively with fans and answer their queries confidently.
✨Tip Number 2
Brush up on your problem-solving skills. As a Customer Service Advisor, you'll need to think on your feet and provide solutions to various issues, so practice scenarios that require quick thinking and creativity.
✨Tip Number 3
Showcase your communication skills in both English and German. Since you'll be interacting with consumers in both languages, practice speaking and writing clearly and engagingly to make a positive impression.
✨Tip Number 4
Be prepared for flexible working hours. The role requires adaptability to different shifts, including weekends, so demonstrate your willingness to accommodate this during your interactions with us.
We think you need these skills to ace Customer Service Advisor - German speaking (fixed-term)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Advisor position. Highlight your relevant experience in customer service and your fluency in both English and German.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your problem-solving abilities, IT skills, and any previous experience in customer service or similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your enthusiasm for the LEGO brand. Mention specific examples of how you've successfully engaged with customers in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at LEGO Gruppe
✨Show Your Passion for LEGO
Make sure to express your enthusiasm for LEGO and how it has impacted your life. Share any personal experiences or stories that highlight your love for the brand, as this will resonate with the interviewers.
✨Demonstrate Your Language Skills
Since the role requires fluency in both English and German, be prepared to switch between the two languages during the interview. Practice common customer service scenarios in both languages to showcase your proficiency.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of examples where you've successfully resolved issues, especially in a customer service context. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Your Communication Skills
As a Customer Service Advisor, strong communication is key. Highlight your ability to engage with customers in a friendly and positive manner. Consider sharing examples of how you've built rapport with customers in previous roles.
