Customer Inventory Manager (m/f/d)

Do you want end-to-end ownership of B2B E-Commerce inventory—where your decisions directly influence availability, consumer sales, and growth? Bring your inventory management expertise to the forefront and take end-to-end ownership of supply, availability, and stock optimisation—using data, insight, and smart decision-making to drive growth, efficiency, and customer satisfaction at scale.

Please note: This position can be based in our hub in London or our LEGO® Office in Grasbrunn, close to Munich and will follow a hybrid working model with 3 days in the office and up to 2 days remotely. Relocation support is not offered. The closing date for applications will be Thursday 30th April 2026.

• Owns end-to-end B2B E-Commerce inventory performance, driving in-stock availability, weeks of cover optimisation, and healthy stock turns through robust forecasting, replenishment, and issue resolution.
• Owns the customer relationship relating to inventory strategy, aligning demand, supply, and inventory strategies to support commercial priorities, Tier 1 events, and long-term growth plans.
• Plans and secures sufficient inventory for Tier 1 events and micro-occasions, ensuring the right stock is in the right place at the right time to maximise sales and minimise risk.
• Drives customer inventory insights and reporting, producing and circulating clear in-stock, weeks of cover, and inventory health reporting, and representing the Centre of Excellence in regional inventory forums.
• Tracks consumer sales performance for novelties, ensuring fast, responsive replenishment to capture early demand signals and avoid lost sales during critical launch windows.
• Acts as a key contributor to the weekly BPR, analysing stock, sales, and supply data to highlight risks, opportunities, and required actions.
• Builds inventory capability and awareness within the COE, developing tools, dashboards, and training to improve decision‑making, collaboration, and customer value creation.
• Collaboration with internal Supply Chain, works in close collaboration with Supply Chain and Operations teams to manage constraints, resolve exceptions, and ensure accurate execution from forecast through to delivery, supporting strong service and inventory performance.

Play your part in our team succeeding! You will be the go-to expert within the E-Commerce Centre of Excellence for all customer inventory matters, working closely with Sales, Marketing, and E-Merchandising to ensure optimal inventory positioning that supports joint sales ambitions. By bringing clarity, insight, and strong collaboration, you will help ensure consumers can always find the right products, at the right time, across our key retail partners. Great e-commerce performance starts with great inventory decisions. This role brings together teams, data, and execution to ensure our products are available when consumers want them—making it a critical contributor to the wider business!

• Some years experience in inventory management, supply chain or demand planning, ideally within a retail, e‑commerce, or consumer goods environment.
• Proven experience working directly with customer supply chains, including demand planning, replenishment, and inventory performance management.
• Strong understanding of end-to-end supply chain operations in a retail or e‑commerce context; experience in the toy or fast‑moving consumer goods industry is a plus.
• Advanced analytical capability, with hands‑on experience using BW, Power BI, and Excel‑based analysis tools to interpret data, build insights, and support decision‑making.
• Demonstrated ability to translate complex data into clear, actionable recommendations for both technical and non‑technical colleagues.
• Highly dedicated and proactive, with the ability to take ownership, prioritise effectively, and drive topics forward independently.
• Strong collaboration and communication skills, enabling effective partnership across Sales, Marketing, E-Merchandising, Demand Planning and regional supply chain teams.
• Continuous improvement mentality, confidently challenging the status quo and driving positive change through new ideas, process optimisation, and innovative ways of working.
• Business fluent in English.

• Family Care Leave: We offer enhanced paid leave options for those important times.
• Insurances: All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing: We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount: We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
• Bonus: We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Workplace: When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (e.g. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Join the LEGO® team today.