At a Glance
- Tasks: Lead a team to create unforgettable guest experiences and manage daily operations.
- Company: Join the LEGO Group, a global leader in creativity and play.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic workplace focused on children's rights and well-being.
- Why this job: Be part of a fun environment where you can inspire and engage with guests.
- Qualifications: Previous leadership experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
What you'll bring to the team
LEGOLAND Discovery Centre Birmingham are looking for a Guest Experience Team Leader to ensure every guest has an unforgettable experience while keeping our attractions running smoothly.
In this role, you'll be leading from the front, welcoming guests, managing queues, coordinating school visits, running seasonal events and overseeing admissions and guest experience teams.
You’ll also support the Operations Manager with the daily running of the department, mentoring team members and handling operational challenges.
- What you’ll be doing
- Leading by example on the front line, including ride operations, 4D cinema, play areas and character experiences.
- Supporting the Operations Manager with team coordination, safety procedures and guest flow management.
- Handling guest queries, solving problems and ensuring exceptional service.
- Coaching and mentoring team members to drive performance and guest satisfaction.
- Assisting with events, school group management and ensuring all areas of the attraction are operating at their best.
This is a full-time permanent role, working any five days from seven, including weekends and bank holidays.
This is what we do every day.
Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO fans of all ages, all around the world.
Just imagine being part of this - playing with ideas, creating magical experiences, and learning while growing and building your dream career.
Qualifications & Experience
- Previous team leader or supervisory experience (preferably in operations or visitor attractions)
- Strong communication and problem-solving skills
- Ability to motivate a team and create a positive, guest-focused environment
- Confidence in handling day-to-day challenges and ensuring a smooth operation
Benefits
- Workplace- Children are our role models.
- Their curiosity, creativity and imagination inspire everything we do.
- We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
- The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
- The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe.
- Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
- Thank you for sharing our global commitment to Children's Rights.
- Just imagine building your dream career.
- Then make it real.
- Join the LEGO team today.
Merlin Entertainments are facilitating the LEGO Group's recruitment process for this role as part of a transitional service agreement with the LEGO Group.
- Posted Salary Range
- #J-18808-Ljbffr
Operations Team Leader in Birmingham employer: LEGO Discovery Centre
At LEGOLAND Discovery Centre Birmingham, we pride ourselves on creating a vibrant and inclusive work culture where every team member is valued and empowered to make a difference. As a Guest Experience Team Leader, you will enjoy competitive benefits, opportunities for personal and professional growth, and the chance to lead a passionate team dedicated to delivering unforgettable experiences for our guests. Join us in a fun-filled environment that encourages creativity and teamwork, making every day at work an adventure.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Team Leader in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LEGO Discovery Centre. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LEGO Discovery Centre
Don't be shy about reaching out to LEGO Discovery Centre directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Team Leader in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LEGO Discovery Centre and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LEGO Discovery Centre
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
