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- Tasks: Welcome guests and ensure their stay is magical at Warwick Castle.
- Company: Join the team at the UK's most exciting castle, Warwick Castle!
- Benefits: Enjoy discounts, free attraction tickets, and flexible working hours.
- Other info: Seasonal role with varied shifts and opportunities for growth.
- Why this job: Be part of a diverse team creating unforgettable experiences for guests.
- Qualifications: Great customer service skills and a passion for hospitality.
The predicted salary is between 12 - 13 £ per hour.
We have an additional opening for a Hotel Receptionist to join our Accommodation Team here at Warwick Castle, the UK’s most exciting Castle! Warwick Castle offers a variety of accommodation for our guests to choose from. There is the Warwick Castle Hotel, where guests are dined and entertained like royalty before retreating to the stunning medieval‑inspired rooms. We have our exclusive suites hidden within the castle's 14th‑century towers to the magical Knights Village lodges as well as glamping tents.
Reporting to the Hotel Duty Managers, you the Hotel Receptionist will assist the team in ensuring the friendly and efficient services from arrival and departure of our guests. In this Hotel Receptionist position, you will find no two days are the same. From providing guests with information needed throughout their stay, to helping guests check in and check out, you’ll be trained to have good working knowledge of room types, facilities, and locations within the hotels. You will have to help with any guest issues, managing potential complaints effectively, passing on any relevant information to the Hotel Duty Manager. In addition, you will be trained to assist in the unlikely event of site evacuations and contact emergency services as and when required.
This is a Seasonal position, offering varied shift patterns 7am‑3pm, 11am‑7pm, 3pm‑11pm, working a 5‑day week which will include weekends and bank holidays.
Qualifications & Experience
- Excellent Customer Service and attention to detail
- Passion for the castle & guests
- Great organisational skills
- A friendly and welcoming personality
- Strong communicator
- Confident using computer systems
Benefits
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we’ll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Pay Range GBP £12.81 / Hr.
Hotel Receptionist Warwick, UK Guaranteed Hours (MGH) employer: Lego Discovery Center
Contact Detail:
Lego Discovery Center Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist Warwick, UK Guaranteed Hours (MGH)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Warwick Castle and its unique offerings. This will help you connect with the team and show that you're genuinely interested in being part of their magical experience.
✨Tip Number 2
Practice your customer service skills! As a Hotel Receptionist, you'll be the face of the castle for guests. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview, as it reflects your attitude towards the role and the importance of guest experience.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the team at Warwick Castle. Plus, it’s super easy!
We think you need these skills to ace Hotel Receptionist Warwick, UK Guaranteed Hours (MGH)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and welcoming personality shine through! We want to see how you connect with our guests, so don’t be afraid to share a bit about yourself and why you’re passionate about working at Warwick Castle.
Tailor Your Experience: Make sure to highlight any relevant customer service experience you have. We love seeing how your skills align with the role of Hotel Receptionist, so mention specific examples where you've gone above and beyond for guests!
Be Detail-Oriented: Attention to detail is key in this role. Double-check your application for any typos or errors before submitting it. A polished application shows us that you care about the little things, just like we do for our guests!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Lego Discovery Center
✨Know the Castle Inside Out
Before your interview, make sure you research Warwick Castle and its various accommodations. Familiarise yourself with the different room types, facilities, and unique features of the castle. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Show Off Your Customer Service Skills
As a Hotel Receptionist, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for a guest or resolved a complaint effectively. This will demonstrate your ability to handle the diverse situations that may arise in this role.
✨Practice Your Communication
Strong communication skills are essential for this position. During the interview, practice clear and confident responses. You might even want to role-play common scenarios, like checking in a guest or handling a complaint, to showcase your skills in action.
✨Embrace the Team Spirit
Warwick Castle values teamwork, so be prepared to discuss how you work well with others. Share examples of how you've collaborated in previous roles and express your enthusiasm for being part of a team that creates memorable experiences for guests.