At a Glance
- Tasks: Lead the Admissions team to create unforgettable experiences for every guest.
- Company: Join the LEGO Discovery Centre, a fun and inclusive workplace.
- Benefits: Competitive salary, diverse culture, and opportunities for personal growth.
- Other info: Flexible working hours, including weekends, in a dynamic environment.
- Why this job: Be part of a creative team that inspires children and LEGO fans alike.
- Qualifications: Experience in leadership roles with strong customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
- What you'll bring to the team
- Admissions Supervisor (FTC)
- LEGO Discovery Centre Manchester
We are looking for an enthusiastic and motivated Admissions Supervisor to lead our Admissions team and help create an outstanding first impression for every guest visiting our attraction.
Reporting to the Operations Manager, you'll be responsible for the safe and effective day-to-day operation of the Admissions department, ensuring exceptional guest service, strong sales performance, and high operational standards at all times.
As a people-focused leader, you'll recruit, train, coach and develop a team of Admissions Hosts, creating a positive and engaging working environment while ensuring staffing levels meet operational demands.
You'll oversee ticketing systems, cash handling procedures, sales performance, guest flow, annual pass promotions, and front-of-house presentation, while continually looking for new ways to enhance the guest experience and drive revenue.
This is a hands-on role that requires strong leadership, commercial awareness, and a passion for delivering memorable customer experiences in a fast-paced visitor attraction environment.
Regular weekend and bank holiday working will be required to support our seven-day operation.
Please note this is a fixed term contract until 31st December 2027.
This is what we do every day.
Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO fans of all ages, all around the world.
Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.
Qualifications & Experience
- Experience in a supervisory or team leadership role within attractions, hospitality, leisure, retail, tourism, or a customer-facing environment.
- Proven ability to lead, motivate, coach and develop teams to achieve operational and customer service objectives.
- Strong customer service skills with a passion for creating exceptional guest experiences.
- Commercial awareness with experience of driving sales, revenue, and KPI performance.
- Experience managing cash handling processes, ticketing systems, or other transactional environments.
- Strong organisational skills with the ability to manage priorities in a fast-paced operational setting.
- Good understanding of Health & Safety responsibilities and compliance requirements.
- Excellent communication skills with confidence in handling guest enquiries and supporting team performance.
- Ability to work flexibly, including weekends, bank holidays, and duty management shifts as required.
- Proficient in Microsoft Office and comfortable using operational systems and reporting tools.
Benefits
Workplace- Children are our role models.
Their curiosity, creativity and imagination inspire everything we do.
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe.
Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children's Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO team today.
Merlin Entertainments are facilitating the LEGO Group's recruitment process for this role as part of a transitional service agreement with the LEGO Group.
- Posted Salary Range
Admissions Supervisor (FTC) Manchester, UK employer: Lego Discovery Center
At SEA LIFE Scarborough, we pride ourselves on fostering a vibrant and inclusive work culture that values creativity and passion for marine education. As a Guest Experience Host, you'll not only engage with visitors but also contribute to meaningful educational experiences, all while enjoying the stunning coastal location of Scarborough. We offer flexible working hours, opportunities for personal growth, and the chance to be part of a dedicated team committed to inspiring the next generation about ocean conservation.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Supervisor (FTC) Manchester, UK
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Admissions Supervisor (FTC) Manchester, UK
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Lego Discovery Center
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Lego Discovery Center. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
