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- Tasks: Ensure guest safety and enjoyment at our Waterpark while providing excellent customer service.
- Company: Join the fun team at Alton Towers Resort, a leading entertainment destination.
- Benefits: Enjoy competitive pay, 25 days holiday, and exclusive discounts on attractions and retail.
- Other info: Full training provided, with great opportunities for career development.
- Why this job: Make a real difference in guests' experiences while working in a vibrant environment.
- Qualifications: No prior lifeguard experience needed; just bring your passion for safety and teamwork.
The predicted salary is between 11 - 13 £ per hour.
At Alton Towers Resort, safety and exceptional guest experience go hand in hand. We are seeking motivated and vigilant Lifeguards to join our Waterpark team, playing a vital role in ensuring every guest enjoys a safe, fun, and memorable visit. As a Lifeguard, you will be responsible for maintaining a secure and welcoming environment for guests of all ages. You will actively supervise poolside and water-based activities, uphold the highest safety standards, and be ready to respond decisively in emergency situations. Your presence will be key in delivering confidence and reassurance to our guests, allowing them to fully enjoy their experience.
Key Responsibilities:
- Maintain constant surveillance of the Waterpark to ensure guest safety at all times
- Respond promptly and effectively to emergencies, following established procedures and protocols
- Deliver outstanding customer service, engaging positively with guests of all ages
- Ensure poolside areas meet high standards of cleanliness and presentation
- Safely handle, set up, and maintain pool equipment
- Work collaboratively with colleagues to create a safe, efficient, and enjoyable environment
This is a full-time role. Candidates must be able to work 5 out of 7 days, including weekend work.
Qualifications & Experience What We’re Looking For:
- A proactive and responsible approach to safety
- Strong communication and interpersonal skills
- The ability to remain calm under pressure and act decisively
- A team-oriented mindset with a passion for guest experience
Training & Development: We welcome applications from candidates who do not yet hold a lifeguard qualification. Full training and certification can be provided for the right individuals, along with ongoing development opportunities within the Resort.
Benefits: We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. Benefits include Pension, Life Assurance, discretionary company bonus, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.
Pay Range: Compensation between GBP £11.00/Hr.-GBP £13.20/Hr.
Lifeguard Stoke-on-Trent, UK Guaranteed Hours (MGH) employer: Lego Discovery Center
Contact Detail:
Lego Discovery Center Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifeguard Stoke-on-Trent, UK Guaranteed Hours (MGH)
✨Tip Number 1
Get to know the company! Research Alton Towers Resort and understand their values, especially around safety and guest experience. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Lifeguard, you'll need to engage with guests of all ages. Try role-playing scenarios with friends or family to boost your confidence in delivering outstanding customer service.
✨Tip Number 3
Be ready for situational questions! Prepare to discuss how you'd handle emergencies or maintain safety standards. Think about past experiences where you've demonstrated calmness under pressure, as this will impress your interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Alton Towers Resort. Don’t forget to highlight your passion for guest experience!
We think you need these skills to ace Lifeguard Stoke-on-Trent, UK Guaranteed Hours (MGH)
Some tips for your application 🫡
Show Your Passion for Safety: When writing your application, let us know why safety is important to you. Share any experiences that highlight your proactive approach to keeping others safe, especially in a fun environment like a waterpark!
Highlight Your Customer Service Skills: We love candidates who can engage positively with guests! Make sure to include examples of how you've provided outstanding customer service in the past. This will show us you're ready to create memorable experiences for our visitors.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It’s the best way to ensure we get all your details and can consider you for this exciting role at Alton Towers Resort!
How to prepare for a job interview at Lego Discovery Center
✨Know Your Safety Protocols
Make sure you’re familiar with the safety procedures and protocols relevant to lifeguarding. Brush up on emergency response techniques and be ready to discuss how you would handle various situations. This shows that you take safety seriously and are prepared for the role.
✨Show Off Your Customer Service Skills
Since delivering outstanding customer service is key, think of examples from your past experiences where you’ve engaged positively with guests or handled difficult situations. Be ready to share these stories during the interview to demonstrate your interpersonal skills.
✨Demonstrate Team Spirit
Highlight your ability to work collaboratively with others. Prepare to discuss how you’ve contributed to a team in previous roles, especially in high-pressure environments. This will show that you can help create a safe and enjoyable atmosphere at the Waterpark.
✨Ask Thoughtful Questions
Prepare some questions to ask the interviewer about the team dynamics, training opportunities, and what a typical day looks like for a Lifeguard at Alton Towers. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you.