At a Glance
- Tasks: Lead a team to create unforgettable guest experiences at LEGOLAND Birmingham.
- Company: Join the LEGO Group, a global leader in creativity and play.
- Benefits: Competitive salary, inclusive culture, and opportunities for career growth.
- Other info: Work in a dynamic setting with a focus on children's rights and wellbeing.
- Why this job: Be part of a fun environment where you can inspire and engage with guests.
- Qualifications: Previous leadership experience and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
What you'll bring to the team
LEGOLAND Discovery Centre Birmingham are looking for a Guest Experience Team Leader to ensure every guest has an unforgettable experience while keeping our attractions running smoothly.
In this role, you'll be leading from the front, welcoming guests, managing queues, coordinating school visits, running seasonal events and overseeing admissions and guest experience teams.
You’ll also support the Operations Manager with the daily running of the department, mentoring team members and handling operational challenges.
- What you’ll be doing
- Leading by example on the front line, including ride operations, 4D cinema, play areas and character experiences.
- Supporting the Operations Manager with team coordination, safety procedures and guest flow management.
- Handling guest queries, solving problems and ensuring exceptional service.
- Coaching and mentoring team members to drive performance and guest satisfaction.
- Assisting with events, school group management and ensuring all areas of the attraction are operating at their best.
This is a full-time permanent role, working any five days from seven, including weekends and bank holidays.
This is what we do every day.
Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO fans of all ages, all around the world.
Just imagine being part of this - playing with ideas, creating magical experiences, and learning while growing and building your dream career.
Qualifications & Experience
- Previous team leader or supervisory experience (preferably in operations or visitor attractions)
- Strong communication and problem-solving skills
- Ability to motivate a team and create a positive, guest-focused environment
- Confidence in handling day-to-day challenges and ensuring a smooth operation
Benefits
- Workplace- Children are our role models.
- Their curiosity, creativity and imagination inspire everything we do.
- We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
- The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
- The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe.
- Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
- Thank you for sharing our global commitment to Children's Rights.
- Just imagine building your dream career.
- Then make it real.
- Join the LEGO team today.
Merlin Entertainments are facilitating the LEGO Group's recruitment process for this role as part of a transitional service agreement with the LEGO Group.
- Posted Salary Range
- #J-18808-Ljbffr
Operations Team Leader BIRMINGHAM, UK employer: Lego Discovery Center
Join our vibrant team at LEGO® in Manchester, where we believe in creating magical experiences for children and fans alike. As a Cleaner, you'll enjoy guaranteed hours, a supportive work culture that values teamwork and creativity, and opportunities for personal growth within a globally recognised brand. Experience the unique advantage of working in an environment that prioritises cleanliness and guest satisfaction, all while being part of a community that celebrates imagination and fun.
