At a Glance
- Tasks: Be the first line of support, guiding clients through complex legal software.
- Company: Join Legl, a fast-growing tech company revolutionising legal services.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on continuous improvement and career advancement.
- Why this job: Make a real impact in the legal sector while using innovative AI tools.
- Qualifications: Strong communication skills and a proactive, self-directed attitude.
The predicted salary is between 27000 - 33000 £ per year.
Hi We're Legl. Legl is building the operating system for modern legal services. We help law firms and regulated businesses replace manual, fragmented workflows with intelligent software from client onboarding and compliance to payments, risk, and reporting. Legal work is high-stake - it's regulated, complex, and deeply impactful - and our mission is to help regulated firms grow faster, run their businesses more profitably, manage risk intelligently, and deliver great client experiences.
As a Support Executive at Legl, you'll:
- Be the first line of support.
- Work through a broad range of customer and technical queries across onboarding, compliance, payments and reporting, diagnosing the root cause independently and escalating cleanly when needed.
- Guide firms and their clients through the product.
- Walk firm users through complex features and AML/CDD workflows as a calm, credible expert, and help their end-clients complete their journey smoothly.
- Be AI-first.
- Use AI tools to draft and maintain help centre content, speed up troubleshooting, and get more done in less time.
- Iterate & improve as you go.
- Spot patterns in tickets and feedback, propose fixes to clunky processes, and feed clear insight to Product and EPD to fix recurring issues at source.
- Own your work end to end.
- Manage your own queue and priorities, communicate proactively with customers and the team through incidents and change, and flag issues early rather than reactively.
This Role Is a Great Fit If…
- You're a genuinely strong communicator - clear and confident with law firm customers, their end-clients and internal colleagues alike, in writing and live, and calm under pressure.
- You're proactive with communication - you share progress, flag problems early, and escape when you need help rather than letting issues surface reactively.
- You're self-directed and accountable - you can own a project end to end, take a brief and run with it without close supervision.
- You're manage your own time well - balancing customer-facing support with internal commitments and knowing what to prioritise.
- You're a self-learner - you pick up new products, tools and regulatory domains independently, without waiting to be taught.
- You're improvement-minded - you notice where a process is clunky and propose a better way, even if you're not the one who builds it.
- You're a technically curious problem-solver who enjoys turning a frustrated customer or client into a confident one.
This Role Is Not a Great Fit If…
- You're not a confident communicator, or you go quiet internally and don't escape when you need help.
- You don't flag when you're struggling - issues tend to surface reactively rather than being raised early.
- You need close, ongoing supervision and struggle to take ownership of a project end to end.
- You struggle to manage your own time or to prioritise between customer support and internal requirements.
- You wait to be taught rather than learning independently, and you don't tend to spot or propose process improvements.
- You'd rather deal with only one type of audience, or you're uncomfortable supporting less technical end-clients directly.
- You're wary of AI, or you prefer a narrow, script-driven remit in a stable, slow-moving environment.
Support Executive employer: Legl
At Legl, we pride ourselves on being an innovative employer that champions the integration of technology in legal services. Our collaborative work culture fosters creativity and growth, providing employees with ample opportunities to develop their skills in a rapidly evolving field. Located in a vibrant area, we offer competitive benefits and a supportive environment that encourages professional advancement and the adoption of cutting-edge AI tools.
StudySmarter Expert Advice🤫
We think this is how you could land Support Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Legl. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Legl before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Legl:Your cover letter is your chance to shine! Tell us why you want to work at Legl specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Legl!
How to prepare for a job interview at Legl
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
