Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong client relationships and drive customer satisfaction in water safety solutions.
- Company: Join LegionellaDossier, a pioneering software company focused on public health and safety.
- Benefits: Enjoy a collaborative culture, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on public health while working with a talented and driven team.
- Qualifications: Experience in customer success within SaaS and strong communication skills required.
- Other info: Dynamic environment with a focus on creativity and problem-solving.
The predicted salary is between 28800 - 48000 £ per year.
We are LegionellaDossier, a pioneering software company based in the Netherlands. At LegionellaDossier, we specialize in innovative solutions for managing and preventing Legionella outbreaks, ensuring safety and compliance for public buildings. Our cutting-edge technology empowers businesses and institutions to monitor, analyze, and mitigate Legionella risks efficiently. Joining our team means becoming part of a dynamic, forward-thinking company dedicated to making a tangible difference in public health and safety. We value creativity, collaboration, and a passion for problem-solving. If you’re looking for an opportunity to work on meaningful projects with a talented and driven team, LegionellaDossier is the place for you. Let’s shape a safer future together.
Position Overview: As a Customer Success Manager, you are customer-centric with a strong commercial mindset. In this role, you will play a critical role in driving customer satisfaction and revenue growth by nurturing relationships with our clients and identifying opportunities for upselling and reselling our water safety solution.
Key Responsibilities:
- Cultivate strong relationships with key clients in the water safety industry, serving as their trusted advisor and advocate within LegionellaDossier.
- Develop a deep understanding of our water safety solution and effectively communicate its technical features and benefits to clients.
- Proactively identify opportunities for upselling and reselling our water safety solution to existing clients, leveraging HubSpot (our CRM) to track and manage sales opportunities.
- Provide ongoing support and guidance to clients, helping them navigate the complexities of water safety regulations and optimize their use of our solution.
- Monitor client satisfaction and address any concerns or issues in a timely and effective manner, ensuring a high level of customer retention.
- Track and analyze key metrics related to customer success and revenue generation, providing regular reports to senior management.
- Proactively explore Upsell/Cross-sell opportunities with our existing customers.
Qualifications:
- Proven experience in a similar role within software/SaaS.
- Strong understanding of customer journey dynamics and the ability to implement strategies for improvement.
- Demonstrated success in developing and implementing effective customer success programs.
- Experience in determining and measuring KPIs for customer success teams.
- Proficient in setting up workflows and utilizing customer success automation tools.
- SaaS industry experience is a must.
- Excellent communication and interpersonal skills.
- Methodical mindset with a structured approach to problem-solving.
- Strong commercial knowledge with a proven ability to upsell and cross-sell products and services.
- Ability to thrive in a fast-paced and dynamic environment.
Our recruitment process is simple: you and we all need to be sure that we’re excited to work together for many years to come and make great things happen. For this, our company culture is the most important to us, and we work hard to make sure everyone feels like they can work together well and enjoy their time making all those great things happen. Are you as excited about that prospect as we are? Then apply, let’s have a cup of coffee and talk about the future together.
Customer Success Manager (UK) in Manchester employer: LegionellaDossier
Contact Detail:
LegionellaDossier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (UK) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews by knowing your stuff! Research LegionellaDossier, understand their products, and be ready to discuss how you can contribute to their mission of public health and safety.
✨Tip Number 3
Show off your personality! During interviews, let your passion for customer success shine through. Share stories that highlight your problem-solving skills and how you've made a difference in previous roles.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you note expressing your enthusiasm for the role. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Customer Success Manager (UK) in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success and public health shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our mission at LegionellaDossier.
Tailor Your Experience: Make sure to highlight your relevant experience in SaaS and customer success. We love seeing how your past roles have prepared you for this position, so don’t hold back on those achievements that showcase your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at LegionellaDossier
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of LegionellaDossier's water safety solution. Familiarise yourself with its features and benefits, as well as how it stands out in the market. This will help you communicate effectively and show your genuine interest in the role.
✨Showcase Your Customer-Centric Mindset
As a Customer Success Manager, your ability to build relationships is key. Prepare examples from your past experiences where you've successfully nurtured client relationships or resolved issues. Highlight your approach to customer satisfaction and how you can bring that to LegionellaDossier.
✨Demonstrate Your Upselling Skills
Think of specific instances where you've identified upselling opportunities in previous roles. Be ready to discuss your strategies for recognising these chances and how you successfully executed them. This will show that you understand the commercial aspect of the role and can contribute to revenue growth.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if LegionellaDossier is the right fit for you.
