At a Glance
- Tasks: Build strong client relationships and drive customer satisfaction in the water safety industry.
- Company: Join LegionellaDossier, a leader in water safety solutions with a collaborative culture.
- Benefits: Enjoy 24 vacation days, competitive salary, and hybrid work options.
- Other info: Be part of a dynamic team focused on shaping a safer future.
- Why this job: Make a real impact by helping clients navigate water safety regulations and optimise their solutions.
- Qualifications: Experience in SaaS, excellent communication skills, and a knack for upselling.
The predicted salary is between 40000 - 50000 £ per year.
As a Customer Success Manager, you are customer-centric with a strong commercial mindset. In this role, you will play a critical role in driving customer satisfaction and revenue growth by nurturing relationships with our clients and identifying opportunities for upselling and reselling our water safety solution.
- Cultivate strong relationships with key clients in the water safety industry, serving as their trusted advisor and advocate.
- Develop a deep understanding of our water safety solution and effectively communicate its technical features and benefits to clients.
- Proactively identify opportunities for upselling and reselling our water safety solution to existing clients, leveraging HubSpot (our CRM) to track and manage sales opportunities.
- Provide ongoing support and guidance to clients, helping them navigate the complexities of water safety regulations and optimize their use of our solution.
- Monitor client satisfaction and address any concerns or issues in a timely and effective manner, ensuring a high level of customer retention.
- Track and analyze key metrics related to customer success and revenue generation, providing regular reports to senior management.
- Proactively explore upsell/cross-sell opportunities with our existing customers.
Benefits:
- 24 Vacation days
- Competitive Salary & Vesting Options
- Apple or Windows Devices
- Collaborative Thursday Drinks & Socials
- Hybrid Work Model
If you’re looking for an opportunity to work on meaningful projects with a talented and driven team, LegionellaDossier is the place for you. Let’s shape a safer future together.
Requirements:
- SaaS industry experience is a must.
- Proficient in setting up workflows and utilizing customer success automation tools.
- Ability to thrive in a fast-paced and dynamic environment.
- Proven experience in a similar role within software/SaaS.
- Excellent communication and interpersonal skills.
- Demonstrated success in developing and implementing effective customer success programs.
- Strong commercial knowledge with a proven ability to upsell and cross-sell products and services.
- Experience in determining and measuring KPIs for customer success teams.
- Methodical mindset with a structured approach to problem-solving.
- Strong understanding of customer journey dynamics and the ability to implement strategies for improvement.
Customer Success Manager (U.K.) in Birmingham employer: LegionellaDossier
At LegionellaDossier, we pride ourselves on being an exceptional employer that values customer success and employee growth. Our collaborative work culture fosters innovation and teamwork, while our hybrid work model offers flexibility to balance personal and professional commitments. With competitive salaries, generous vacation days, and opportunities for meaningful engagement in the water safety industry, we empower our employees to thrive and make a real impact.
