At a Glance
- Tasks: Support customers with holiday queries and provide exceptional service in a vibrant contact centre.
- Company: Join the award-winning Leger Shearings Group, a leader in escorted holidays.
- Benefits: Enjoy 30 days annual leave, birthday and Christmas Eve off, plus holiday discounts!
- Other info: Dynamic work environment with opportunities for personal development and career growth.
- Why this job: Be part of a close-knit team and help create unforgettable travel experiences for customers.
- Qualifications: Experience in customer service or travel industry, with strong communication and problem-solving skills.
The predicted salary is between 22000 - 26000 £ per year.
Join our Award Winning Holiday travel team as a Customer Services Advisor!
Established for nearly 40 years, the Leger Shearings Group is the leading provider of escorted holidays across UK, Europe and worldwide by luxury coach, air, & cruise.
We're really growing, and due to this success, we're now looking to expand our award winning team!
As a Customer Services Advisor, you will support our close knit contact center to deliver a customer focused service for our customers.
Handling all queries and acting as a first point of contact, you will provide great service which puts the customer at the heart of what you do.
Based at our Rotherham Head Office, You'll work an average of 37.5 hours a week on a rota basis across our Customer Contact Centre opening hours (Mon - Fri 9am - 8pm, Sat 9am - 5pm and Sun 10am - 4pm).
This will include some weekends (normally 1 in 3).
This opportunity is based on site and is not suitable for candidates seeking to work remotely.
Why Join Us?
- 30 days annual leave including public holidays, plus an extra day per year of service up to 33 days in total!
• Your Birthday and Christmas Eve as an additional paid holiday!
- £1580 for you and your partner towards one of our Leger or Shearings holidays every year!
• The opportunity to purchase up to 5 additional holiday days!
• Development opportunities through our LSG Scholarship Scheme!
- Your Key Responsibilities
- Handle and resolve customer queries in a timely and professional manner, ensuring adherence to company policies and procedures.
- Serve as the primary point of contact for customers, providing empathetic support, clear communication, and effective ownership of any concerns.
- Maintain accurate and detailed records of customer interactions, complaints, and resolutions using CRM systems or case management tools.
- Help customers to purchase value added optional extras for their holiday.
- Communicate with customers via phone, email, and other channels to provide updates, gather feedback, and ensure a positive customer experience throughout the resolution process.
- Stay informed about industry regulations and best practices.
- Uphold the company's reputation for excellence by demonstrating professionalism, integrity, and empathy in all interactions with customers and stakeholders.
- Job Requirements
- Experience of working in the travel industry or a telephone based customer service role.
- Experience of achieving KPI’s.
- Ability to effectively prioritise, plan and organise workload.
- Ability to resolve customer issues in a professional and empathetic manner.
- Strong attention to detail.
- Sound interpersonal and rapport building skills.
- Outstanding communication skills.
- Strong written skills.
- Excellent objection handling skills.
Experience
- Experience of using internal systems to resolve customer concerns.
- Experience of working to deadlines to achieve business critical activity.
- Ability to effectively compose structured written responses to escalated complaints.
- Ability to effectively communicate with internal departments to resolve customer complaints
We're looking to make an appointment as soon as we find a great person, so if this sounds like you, please apply as soon as possible.
Agency referrals are not requested please.
Customer Services Consultant (Holiday Travel) in Rotherham employer: Leger Shearings Group
At Leger Shearings Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer satisfaction. Our Rotherham Head Office provides a supportive environment with generous benefits, including 30 days of annual leave, additional holiday perks, and opportunities for personal development through our LSG Scholarship Scheme. Join us to be part of a growing team where your contributions are recognised and rewarded, making every day at work meaningful and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Consultant (Holiday Travel) in Rotherham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Leger Shearings Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Leger Shearings Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Consultant (Holiday Travel) in Rotherham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Leger Shearings Group:Your cover letter is your chance to shine! Tell us why you want to work at Leger Shearings Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Leger Shearings Group!
How to prepare for a job interview at Leger Shearings Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
