At a Glance
- Tasks: Help customers with travel queries and resolve issues while spreading joy.
- Company: Join an award-winning team at Leger Shearings, a leader in travel.
- Benefits: Earn £30,000, enjoy 30 days off, and get discounts on holidays.
- Other info: Work in a supportive team with opportunities for growth and fun social events.
- Why this job: Combine your passion for travel with a rewarding customer service role.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 28000 - 29000 £ per year.
- Join Our Award Winning Team as a Customer Relations Consultant
- Leger Shearings Head Office Team – Rotherham (S60 2XR)
We’ve been taking people on dream holidays for more than 40 years, and we're growing!
Due to this success, we're now looking to expand our award winning team.
We're now we’re looking for friendly, and skilled customer relations colleagues to help us continue our growth.
If you love talking about travel, helping others and making people happy, and want to earn a great salary doing it, you might be just who we’re looking for!
Our Customer Relations team are experts in their field, providing high levels of service and care to ensure customer needs are met and any concerns are resolved quickly and effectively.
If you're an experienced CR advisor, or a senior customer services agent looking for the next step, we'd love to hear from you!
- What You’ll Get
- A clear, generous pay package: Your salary will be £30,000 - we believe salary transparency matters.
- Work–life balance: You’ll work 37.5 hours a week on a rota (between the hours Mon–Fri 9 am–8 pm, Sat 9 am–5 pm, Sun 10 am–4 pm) with published schedules so you can plan ahead.
- Room to grow: Training is part of the deal – because learning and development help people stay and thrive.
We’ll show you the ropes and help you progress through our LSG Scholarship programme.
- A modern and professional environment, working as part of a close knit team with the opportunity to have a direct impact on our business!
Fantastic benefits!
Up to £1580 every year for you and your partner to use towards a Leger Shearings holiday (and we'll even given you up to 5 days extra paid leave to take it!)
- 30 days’ annual leave (including bank holidays) rising by an additional day each year, plus your birthday and Christmas Eve off, and an option to buy another 5 days annual leave.
- Great friends & family discounts, free parking, free eye tests, and contributions towards glasses.
- A friendly team with regular social events and wellbeing initiatives.
- Free parking every day.
What will you do as a Customer Relations Consultant?
Your role will be to deliver a customer focused and effective complaints resolutions for our customers. This will include:
- Taking enquires over the telephone and via email.
- Effectively handling and owning customer / supplier queries and resolving any concerns in a caring, empathetic and confident manner.
- Identifying the customers’ needs through effective questioning and selecting appropriate products or solutions to match the customer requirements or resolve their queries.
- Dealing with any operational changes and identifying issues to improve the customer / supplier experience and journey.
- Assisting customers on holiday to ensure any issues are resolved efficiently, escalating any serious concerns to senior colleagues in a timely and effective manner.
- Maintaining accurate records.
- Increasing customer loyalty by providing consistent and professional communication.
- Demonstrating up to date product and brand knowledge while having in depth knowledge relating to our portfolio of destinations and supplier products
Where will you be based?
You will be based at our Head Office Contact Centre in Rotherham, South Yorkshire, postcode S60 2XR.
Who you are? Skills we're looking for.
- Senior customer services or relations experience: You bring at least twelve months’ experience in a good quality customer services / relations role, ideally in a Contact Centre type role.
- Excellent communicator: You can build rapport quickly, listen actively, and convey information clearly over the phone and in writing.
- Consultative and problem-solving approach: You’re skilled at asking the right questions to understand customer needs and confidently recommending solutions to meet needs.
- Tech-savvy: You’re at ease using computer and phone systems, and you can learn our booking and CRM tools quickly.
- Organised and goal-oriented: You can manage your time, follow up customer cases, and meet targets without compromising on service quality.
- Team player: You enjoy working in a supportive, on-site team environment at our Rotherham HQ, and you contribute to a positive workplace culture.
- Passion for travel: You’re excited about holidays and destinations, our training will help you build product knowledge even if you’re new to the travel sector.
Sound Like You?
We not looking for an AI recap of the role in your application; instead, we really want to see your genuine experiences and personality.
Please avoid submitting AI-generated CVs, share real examples from your customer service roles that show how you communicate with customers, resolve issues, and work with a team.
Your unique story and passion for travel will help us understand how you’ll fit into our supportive team.
Please note that we do often receive lots of applications, and we may not have the opportunity to reply to everyone.
If you don't receive reply within 7 days, please assume your application has been unsuccessful on this occasion.
Thanks!
No agencies please.
Customer Relations Consultant in Rotherham employer: Leger Shearings Group
At Leger Shearings, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Rotherham headquarters where teamwork and personal growth are at the forefront. With a generous salary, extensive benefits including holiday allowances and discounts, and a commitment to employee development through our LSG Scholarship programme, we ensure that our Customer Relations Consultants not only thrive in their roles but also enjoy a fulfilling work-life balance. Join us and be part of a friendly team dedicated to making travel dreams come true!
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Consultant in Rotherham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Leger Shearings Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Leger Shearings Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Consultant in Rotherham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Leger Shearings Group:Your cover letter is your chance to shine! Tell us why you want to work at Leger Shearings Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Leger Shearings Group!
How to prepare for a job interview at Leger Shearings Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
