At a Glance
- Tasks: Lead daily operations and strategy in our contact centre, managing teams and improving customer satisfaction.
- Company: Join Leger Shearings Group, a dynamic company in Rotherham with a focus on excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Opportunity to act as Contact Centre Manager for up to 9 months, gaining valuable experience.
- Why this job: Step into a leadership role and make a real impact on customer experience and team success.
- Qualifications: Experience in contact centre management and strong leadership skills required.
The predicted salary is between 34000 - 40000 £ per year.
Leger Shearings Group in Rotherham is seeking an Assistant Contact Centre Manager to lead day-to-day operations and strategy across our contact centre teams.
The role includes stepping up as Acting Contact Centre Manager from December 2026 for up to 9 months to cover maternity leave, with full senior management accountability.
You will manage team leaders and agents, shape channel strategies, and own performance reporting while delivering cost-to-serve improvements and high customer satisfaction.
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Assistant Contact Centre Manager – Strategic Leader (Acting CCM) in Rotherham employer: Leger Shearings Group
At 8Leger Shearings Group, we pride ourselves on being an exceptional employer, offering a competitive salary and a generous holiday allowance that increases with your tenure. Our vibrant work culture encourages team bonding through regular social events, while our commitment to employee growth is evident in the opportunities for professional development and additional leave options. Join us in a role that not only supports our ambitious growth plans but also allows you to enjoy unique benefits like free travel insurance and discounts for friends and family.
