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- Tasks: Lead customer experience transformations and shape strategies across a multi-brand travel portfolio.
- Company: Leger Shearings Group, a dynamic player in the travel industry.
- Benefits: Competitive salary up to £60,000, 27 days holiday, and paid leave for tours.
- Other info: Join a vibrant team and enjoy market-leading travel benefits.
- Why this job: Make a real impact on customer experiences and drive cultural change in a thriving company.
- Qualifications: Proven track record in CX leadership and collaboration with senior teams.
The predicted salary is between 60000 - 60000 £ per year.
Leger Shearings Group in Rawmarsh is looking for a Group CX Manager to shape the customer experience strategy across its multi-brand travel portfolio. The ideal candidate will have a proven track record in leading CX transformations and experience working closely with senior teams.
Responsibilities include:
- Setting CX governance
- Driving cultural change
- Translating customer insights into impactful strategies
The role offers a competitive salary up to £60,000 and market-leading travel benefits, including paid leave for tours and 27 days of holiday.
Group CX Leader: Transformation & Growth in Rawmarsh employer: Leger Shearings Group
Contact Detail:
Leger Shearings Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group CX Leader: Transformation & Growth in Rawmarsh
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at Leger Shearings Group. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your CX transformation skills! Prepare some real-life examples of how you've driven change in customer experience. Be ready to discuss these during interviews to demonstrate your expertise.
✨Tip Number 3
Research is key! Dive deep into Leger Shearings Group’s current CX strategies and think about how you can contribute. This will not only impress them but also help you tailor your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Group CX Leader: Transformation & Growth in Rawmarsh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Group CX Leader role. Highlight any previous work in customer experience transformations and how you've collaborated with senior teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about shaping customer experience strategies and how your background makes you the perfect fit for our multi-brand travel portfolio.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven cultural change or translated customer insights into successful strategies in your past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Leger Shearings Group
✨Know Your CX Stuff
Make sure you brush up on the latest trends in customer experience. Be ready to discuss your previous successes in leading CX transformations and how you've worked with senior teams to drive change. This shows you're not just familiar with the theory but have practical experience too.
✨Showcase Your Strategic Thinking
Prepare examples of how you've translated customer insights into actionable strategies. Think about specific instances where your decisions led to measurable improvements in customer satisfaction or engagement. This will demonstrate your ability to think strategically and make a real impact.
✨Cultural Change is Key
Be ready to talk about how you've driven cultural change within an organisation. Share stories that highlight your leadership style and how you’ve inspired others to embrace a customer-centric mindset. This is crucial for a role focused on shaping CX governance.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current CX initiatives and future goals. This not only shows your interest in the role but also gives you a chance to assess if the company’s values align with yours. It’s a two-way street, after all!