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- Tasks: Lead and transform customer experience across multiple travel brands.
- Company: Join a well-established travel group with strong heritage and ambitious growth.
- Benefits: Competitive salary, career development opportunities, and a chance to make a real impact.
- Other info: Be part of a dynamic team focused on elevating customer satisfaction.
- Why this job: Shape the future of customer experience in a pivotal role with genuine influence.
- Qualifications: Proven experience in building customer experience strategies and leading cultural change.
The predicted salary is between 60000 - 80000 £ per year.
Shape the customer experience agenda of a multi brand travel business at a pivotal moment of transformation and growth. Leger Shearings Group is seeking an experienced and commercially astute Customer Experience leader to join our management team in a role with genuine influence, visibility and scope. This is a rare opportunity to define, embed and lead a group wide CX strategy within a well established organisation with strong heritage brands and ambitious growth plans.
This is not a role for a CX custodian. We are looking for a change leader someone who has successfully built CX capability from a low maturity baseline, elevated customer thinking at all levels of the business, and hard wired customer outcomes into how a business operates, measures success and makes decisions.
The Opportunity:
As Group Customer Experience Manager, you will own end to end customer experience across all brands and touchpoints, from first interaction through post tour advocacy. You will:
- Set the vision, standards and governance for customer experience across the Group
- Lead a cultural transformation, embedding customer first thinking into strategy, operations, metrics and behaviours
- Translate customer insight into commercially impactful change improving loyalty, retention, reputation and lifetime value
- Act as the voice of the customer
Group CX Manager employer: Leger Shearings Group
Contact Detail:
Leger Shearings Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group CX Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We should be ready to discuss how our experience aligns with their goals, especially around customer experience transformation. Show them you’re not just another candidate, but the change leader they need!
✨Tip Number 3
Practice your storytelling skills! We want to share our journey and successes in a way that resonates with the interviewers. Highlight specific examples of how we’ve driven customer-first thinking and improved outcomes in previous roles.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping us top of mind. Let’s reiterate our enthusiasm for the role and remind them why we’re the perfect fit for shaping their customer experience agenda.
We think you need these skills to ace Group CX Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Group CX Manager role. Highlight your experience in shaping customer experience strategies and any successful transformations you've led. We want to see how you can bring that change leadership vibe to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your skills align with our goals at Leger Shearings Group. Remember, we’re looking for someone who can elevate customer thinking across the board.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use metrics and examples to demonstrate how you’ve improved customer loyalty, retention, or any other relevant outcomes. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Leger Shearings Group
✨Know Your CX Stuff
Make sure you brush up on the latest trends and best practices in customer experience. Be ready to discuss how you've successfully built CX capabilities in previous roles, especially from a low maturity baseline. This will show that you understand the challenges and opportunities in transforming customer experience.
✨Showcase Your Change Leadership
Prepare examples of how you've led cultural transformations in past positions. Think about specific instances where you embedded customer-first thinking into strategy and operations. This will demonstrate your ability to influence and drive change within an organisation.
✨Translate Insights into Action
Be ready to discuss how you've used customer insights to make commercially impactful changes. Bring examples of how your initiatives improved loyalty, retention, or reputation. This will highlight your strategic thinking and ability to connect customer feedback with business outcomes.
✨Emphasise Collaboration
As a Group CX Manager, you'll need to work across various teams. Prepare to talk about how you've collaborated with different departments to enhance the customer experience. Highlight your communication skills and ability to act as the voice of the customer within the organisation.