At a Glance
- Tasks: Deliver outstanding customer service at exciting live events and create memorable experiences for guests.
- Company: Join the largest entertainment venue in York, hosting over 200 events annually.
- Benefits: Competitive pay, flexible shifts, fortnightly pay, and a friendly team environment.
- Other info: Opportunities for growth and a commitment to inclusivity and diversity.
- Why this job: Gain valuable experience in the live events industry while working in a vibrant atmosphere.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
The predicted salary is between 31500 - 38500 £ per year.
The Venue
As the largest entertainment venue in the York region, York Barbican is where memorable moments come to life. Welcoming top tier music, comedy, sport and corporate events to the heart of the city and proudly hosting over 200 events and 130,000 visitors each year, it is a vital stage for touring artists and audiences alike.
The Role
As a Front of House Team Member, you will play a key role in delivering outstanding customer service across York Barbican's diverse programme of concerts, comedy shows, theatre performances, sporting events, conferences, exhibitions and special events. Acting as the face of the venue, you will help create memorable experiences for every guest, ensuring they receive a warm welcome and exceptional service from arrival through to departure. Working across a variety of front-of-house areas, you will support event delivery, assist guests with enquiries, promote venue facilities and premium experiences, maintain a safe and welcoming environment, and help deliver the high standards expected at one of Yorkshire's leading live entertainment venues. This role is ideal for individuals looking for flexible work within the live events industry while gaining valuable experience in customer service, hospitality and event operations.
The Responsibilities
- Deliver exceptional customer service at all events, creating positive first impressions, providing accurate information, assisting with enquiries and helping to create memorable guest experiences.
- Welcome and assist guests throughout their visit, including ticket scanning, wayfinding, seating guests, supporting information points and promoting premium experiences and event upgrades where appropriate.
- Ensure the safety, comfort and accessibility of all guests by responding to incidents, supporting emergency procedures when required, reporting venue issues and providing an inclusive experience for all visitors.
- Support the presentation and operation of the venue through litter picking, recycling initiatives, furniture movement, signage placement, barrier setup and general event preparation activities.
- Work collaboratively with venue teams, security partners and management to resolve guest concerns, deliver exceptional event experiences and support the successful operation of all public events.
What we're looking for
- Excellent communication and interpersonal skills, with the ability to interact confidently and professionally with guests, colleagues and management in a fast-paced environment.
- A passion for customer service, with the ability to anticipate guest needs, respond to enquiries and resolve issues positively and professionally.
- Strong organisational skills, with the ability to remain calm under pressure, make informed decisions and manage multiple priorities during busy events.
- A proactive, flexible and hands-on approach, with a strong team ethic, willingness to support other departments and the ability to undertake manual handling duties when required.
- Experience in hospitality, retail, customer service or live events is desirable, alongside a commitment to creating exceptional guest experiences and delivering the highest standards of service.
What's in it for you?
- Competitive Rate of Pay - Earn a strong hourly rate for your work.
- Flexible Working - Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.
- Fortnightly Pay - Get paid every two weeks for the shifts you've worked.
- Sociable Workforce - Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do - it's a great environment to meet people, make friends, and be part of exciting live events.
- Opportunities to Grow - Gain valuable experience in the live events industry and access to opportunities across Legends Global.
Recruitment Process Outlined
- 1st Stage - Interview with the Venue Team
- Any offer of employment will be subject to satisfactory pre-employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and - where relevant to the role - a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.
Inclusive Workplace
At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.
Front of House Team Member - York employer: Legends Global
Legends Global is an exceptional employer that prioritises operational excellence and employee development within the vibrant hospitality sector of London. With a strong focus on fostering a high-performance culture, employees benefit from generous annual leave, life assurance, and a robust pension scheme, all while working in a dynamic environment that encourages growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member - York
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Legends Global and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front of House Team Member - York
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Legends Global that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Legends Global.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Legends Global get a sense of who you are beyond your experience!
How to prepare for a job interview at Legends Global
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Legends Global and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
