At a Glance
- Tasks: Deliver exceptional guest experiences and upsell premium packages at high-profile events.
- Company: Join a vibrant team focused on creating memorable moments for guests.
- Benefits: Competitive pay, flexible shifts, and a supportive workplace culture.
- Other info: Perfect for those who thrive in fast-paced environments and enjoy socialising.
- Why this job: Be the face of unforgettable experiences while enhancing your sales skills.
- Qualifications: Experience in premium customer service and a passion for outstanding service.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Premium Sales Host to deliver outstanding guest experiences through positive and engaging interactions. You will be a sales expert, someone confident and bubbly who can support with enhancing our guests' experience upselling their packages and upgrading them when they arrive at the venue. You will showcase what good looks like at all times, showcasing our values and provide high standards of service during high‑profile events, conferences, and shows. The ideal candidate is trustworthy, reliable, well‑presented, and thrives in a fast‑paced environment while creating memorable experiences for our guests.
Responsibilities
- Handling general enquiries including wayfinding, ticketing, and accessibility needs.
- Proactively engaging with guests to enhance their experience with upselling lounge and suite upgrades.
- Directing and guiding guests to their seats/suites, ensuring a friendly and approachable demeanor.
- Collaborating with security, F&B, and Event Managers to ensure safety and high service standards.
- Resolving guest issues effectively, escalating when necessary.
Qualifications
- Proven experience in a premium customer‑facing role.
- Proven sales experience in a similar role/business – essential.
- Excellent verbal communication skills.
- A positive, approachable attitude with a passion for outstanding customer service.
- The ability to remain composed under pressure and make quick decisions.
- A continuous drive to enhance guest experiences.
- The skill to engage diverse audiences and adapt your communication style as needed.
- Professionalism in corporate settings like conferences and business events.
- The ability to switch to a relaxed, welcoming style for informal events like concerts.
- A successful track record in managing interactions with both high‑profile clients and public attendees.
- Flexibility is required as evening and weekend work will be required.
Benefits
- Competitive rate of pay.
- Flexible working arrangements – you can choose your shift pattern to work around your other commitments.
- Paid every two weeks for the shifts you have worked.
- A supportive workplace culture with opportunities to socialize and network.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected characteristic.
Premium Guest Concierge & Upsell Expert employer: Legends Global
Join our dynamic team as a Premium Guest Concierge & Upsell Expert, where you will thrive in a vibrant work culture that prioritises outstanding customer service and employee satisfaction. With flexible working arrangements and a competitive pay structure, we offer you the chance to grow your skills while creating memorable experiences for our guests at high-profile events. Our supportive environment encourages networking and socialising, making it an excellent place for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Guest Concierge & Upsell Expert
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent events. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! You want to come across as confident and bubbly, just like the role requires. Think about how you can highlight your sales experience and customer service skills in a fun and engaging way.
✨Tip Number 3
Network like a pro! Attend events or connect with people in the industry. You never know who might have a lead on a job or can give you insider tips on landing that Premium Guest Concierge role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Premium Guest Concierge & Upsell Expert
Some tips for your application 🫡
Show Your Personality:When writing your application, let your bubbly and confident personality shine through! We want to see how you engage with others, so don’t be afraid to showcase your positive attitude and passion for customer service.
Tailor Your Experience:Make sure to highlight your relevant experience in premium customer-facing roles. We’re looking for someone who can upsell and enhance guest experiences, so share specific examples of how you've done this in the past!
Keep It Professional Yet Approachable:While we love a friendly vibe, remember to maintain professionalism in your application. Use clear and concise language, and ensure your application reflects the high standards we uphold at StudySmarter.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us. We can’t wait to hear from you!
How to prepare for a job interview at Legends Global
✨Know Your Stuff
Before the interview, make sure you understand the role of a Premium Guest Concierge & Upsell Expert inside out. Familiarise yourself with the company’s values and how they translate into guest experiences. This will help you demonstrate your knowledge and passion during the interview.
✨Showcase Your Sales Skills
Prepare specific examples from your past experience where you successfully upsold products or enhanced customer experiences. Be ready to discuss how you approached these situations and the positive outcomes that resulted. This will highlight your sales expertise and ability to engage with guests.
✨Practice Your Communication Style
Since the role requires adapting your communication style, practice speaking in both formal and informal tones. You might want to role-play scenarios where you interact with high-profile clients and casual concert-goers. This will help you feel more comfortable and confident during the actual interview.
✨Stay Composed Under Pressure
Think of examples where you had to remain calm and make quick decisions in a fast-paced environment. Share these stories during your interview to illustrate your ability to handle stress and resolve issues effectively, which is crucial for this role.
