People Operations Director -

About Legends Global

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions - from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win, we create a culture where everyone has the opportunity to thrive.

About the Role

The People Operations Director will build and lead a scalable, compliant and high performance People Operations function for a live events environment. This role ensures the organisation can safely and efficiently deploy large, diverse workforces - often across multiple venues - while delivering a best in class employee and event day experience. You will own the entire People Operations engine, including workforce scheduling, event day staffing operations, and compliance.

What we can offer

• Access to discounted tickets to enjoy events.
• 25 days annual leave.
• Life Assurance policy.
• 5% Pension contribution.
• Support with unexpected health costs through Healthshield.
• Employee Assistance Programme (EAP) for mental health support.
• Eye care vouchers and contribution towards glasses.
• Cycle to Work scheme.
• Employee Referral Scheme rewards.

Key Responsibilities

• Oversee end to end event resourcing strategy, ensuring the right people, with the right skills, are staffed for each event.
• Lead surge staffing models for high volume event days.
• Drive the master staffing plan aligned with event calendars, site needs, and commercial forecasts.
• Oversee rota/scheduling systems to ensure Working Time compliance and capacity planning.
• Own the accreditation process - badges, passes, compliance documentation, background checks, eligibility to work.
• Ensure all staff meet compliance standards before entering site.
• Partner with H&S, Security, and Venue Ops to uphold safety, safeguarding, and regulatory standards.
• Deliver and maintain event day People Ops protocols.
• Oversee mass onboarding cycles for seasonal and temporary talent pools.
• Ensure accurate, timely payroll across complex shift patterns.
• Lead benefits strategy for a blended workforce.
• Build and lead a high performing People Ops team.
• Provide visible leadership on large events.
• Automate workflows to reduce manual event day admin.
• Oversee workforce management tech.
• Introduce strong operational governance.
• Implement VOC (Voice of Colleague) and post event debrief loops.

We are looking for someone with:

• Senior People Operations leadership experience in live events, stadiums, festivals, venues, entertainment, hospitality, or large-scale operations.
• Proven ability to resource, schedule, and run event day or shift based operations.
• Experience with HRIS and workforce management systems.
• Strong understanding of UK Working Time Regulations and event day compliance requirements.
• Expertise managing large volumes of casual, seasonal, contractor, and agency workers.
• Calm, steady leader under event day pressure.
• Operational, hands on, and solutions focused.
• Expert stakeholder manager.
• High energy, resilient, and able to switch between strategic and on site problem solving.
• Data driven mindset with operational discipline.
• Flexibility: onsite for major events, hybrid otherwise.

Any offer of employment will be subject to satisfactory pre-employment checks.

Inclusive Workplace

At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities.

GENERAL INFORMATION

The requirements of the business are such that it is necessary to have a flexible approach and therefore some business-related travel to be able to work at our venues and operational sites will be required.