At a Glance
- Tasks: Lead premium dining experiences and deliver exceptional service at live events.
- Company: Join Legends Global at the iconic AO Arena in Manchester.
- Benefits: Competitive pay, flexible shifts, fortnightly pay, and a sociable team environment.
- Other info: Opportunities for growth in the live events industry and a commitment to inclusivity.
- Why this job: Be part of exciting live events and create memorable guest experiences.
- Qualifications: Experience in upscale restaurants, strong communication skills, and ability to thrive under pressure.
The predicted salary is between 12 - 15 £ per hour.
Lead premium dining experiences at AO Arena. Join The Mezz as a Restaurant Section Supervisor and take ownership of your section, delivering exceptional food and drink service in a fast-paced live events environment. If you thrive under pressure, have a passion for hospitality, and enjoy creating memorable guest experiences, we'd love to hear from you.
The Venue: AO Arena is one of the enigmatic indoor arenas on the planet, welcoming more than 30 million fans since 1997. Following a £50 million transformation, AO Arena continues to set the standard of live entertainment both in Manchester and on the world stage.
The Role: The Restaurant Supervisor owns a dining section end-to-end, leading service flow, taking both food and drink orders, and coordinating with bar and kitchen to deliver a polished premium experience to tight event timelines. This is a casual, event-based position, ideal for individuals seeking flexible work around other commitments. Shifts are offered in line with AO Arena's busy live event schedule, including evenings, weekends, and bank holidays.
The Responsibilities:
- Lead your section: welcome and seat as needed, take accurate food and beverage orders, manage coursing and timing to show schedules.
- Guest experience: provide recommendations, manage allergens and special requests, and resolve issues promptly with service recovery.
- Order and delivery: enter orders precisely into POS, confirm modifiers/allergens, expedite from pass, and ensure correct, timely delivery.
- Take beverage orders (wine service basics, cocktails, beers, no/low alcohol), liaising with bar for signatures and pairings.
- Standards and presentation: maintain table readiness, cleanliness, and brand standards; manage side work and station stock.
- Training and support: mentor junior servers and runners; lead by example on steps of service and salesmanship.
- Manage bills, split checks, handle payments, and ensure accuracy; record comps/voids as per policy.
What we're looking for:
- Strong floor service experience in upscale, high-volume restaurants or premium venues.
- Confident with POS, menu knowledge, wine by-the-glass and cocktail basics.
- Allergen awareness and guest communication skills; meticulous order accuracy.
- Calm under pressure; excellent pacing and multitasking.
- Availability to work flexible, casual shifts, including evenings, weekends, and event days as required.
What's in it for you?
- Competitive Rate of Pay - Earn a strong hourly rate for your work.
- Flexible Working - Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.
- Fortnightly Pay - Get paid every two weeks for the shifts you've worked.
- Sociable Workforce - Join a diverse and friendly team from across the city.
- Opportunities to Grow - Gain valuable experience in the live events industry and access to opportunities across Legends Global.
Recruitment Process Outlined: As part of the application, candidates will be asked to record a short video response to a couple of questions, allowing us to get to know you beyond your CV. Applications and videos will be reviewed by the Legends Global team, with successful candidates invited to an induction and interview at AO Arena. Any offer of employment will be subject to satisfactory pre-employment checks.
Inclusive Workplace: At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.
Restaurant Supervisor - Manchester employer: Legends Global
Legends Global is an exceptional employer that prioritises operational excellence and employee development within the vibrant hospitality sector of London. With a strong focus on fostering a high-performance culture, employees benefit from generous annual leave, life assurance, and a robust pension scheme, all while working in a dynamic environment that encourages growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Supervisor - Manchester
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Legends Global and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Restaurant Supervisor - Manchester
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Legends Global that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Legends Global.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Legends Global get a sense of who you are beyond your experience!
How to prepare for a job interview at Legends Global
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Legends Global and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
