At a Glance
- Tasks: Lead premium hospitality operations, ensuring exceptional guest experiences during live events.
- Company: Join Legends Global at AO Arena, a leader in live entertainment.
- Benefits: Competitive pay, flexible shifts, and fortnightly payments for your hard work.
- Other info: Great opportunities for growth and a vibrant team atmosphere await you.
- Why this job: Be part of exciting events and create memorable experiences for guests.
- Qualifications: Previous leadership experience in high-volume hospitality environments is essential.
The predicted salary is between 31500 - 38500 £ per year.
As a Premium Hospitality Manager in The Mezz, you'll oversee either the restaurant or bar operation, leading teams and delivering first-class service in one of Manchester's most exciting live event environments. If you're a confident hospitality leader who thrives under pressure and loves creating memorable experiences, we'd love to hear from you.
Following a £50 million transformation, AO Arena continues to set the standard for live entertainment both in Manchester and on the world stage. As a Premium Hospitality Manager, you will lead the delivery of exceptional guest experiences within The Mezz, AO Arena's premium hospitality offering. Responsible for overseeing either the restaurant dining room or bar operation during event days, you'll ensure service is seamless, efficient, and consistently delivered to the highest standards.
This is a hands-on leadership role where you'll coordinate teams, manage guest expectations, drive service excellence, and ensure every event runs smoothly from opening through to close. This is a casual, event-based position, offering flexible shifts around AO Arena's live events calendar. Shifts are available primarily during evenings, weekends, and event days, making this an ideal opportunity for hospitality professionals seeking flexible work in a dynamic environment.
- Lead service delivery within either the restaurant or bar operation, ensuring a premium guest experience throughout the event.
- Act as a visible and approachable leader on the floor, supporting teams and maintaining high service standards.
- Coordinate seating plans and guest allocations, taking into account VIP requirements, reservations, and special requests.
- Build positive relationships with guests, resolving issues quickly and delivering effective service recovery when required.
- Ensure smooth communication and coordination between front-of-house teams, kitchen, bar, hosts, and premium hospitality colleagues.
- Oversee accurate order taking, service timing, allergen management, licensing compliance, and Challenge 25 procedures.
- Complete shift reports, incident logs, and guest feedback summaries, escalating operational issues where necessary.
- Support team development by coaching colleagues and leading by example during service.
Previous leadership experience within premium, high-volume hospitality environments such as restaurants, hotels, stadiums, arenas, or bars is essential. Strong floor management skills with the ability to lead teams during busy event operations are required. Excellent guest service and relationship management capabilities are necessary, along with being a confident decision-maker with experience handling guest complaints and service recovery.
Knowledge of licensing requirements, Challenge 25, allergen management, and health and safety standards is important. You must have the ability to remain calm under pressure and adapt to fast-paced service environments. Availability to work flexible, casual shifts, including evenings, weekends, and major event days is expected.
Competitive Rate of Pay – Earn a strong hourly rate for your work. Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance. Fortnightly Pay – Get paid every two weeks for the shifts you’ve worked.
Our casual workforce forms the heart of what we do – it’s a great environment to meet people, make friends, and be part of exciting live events. Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global.
As part of the application, candidates will be asked to record a short video response to a couple of questions, allowing us to get to know you beyond your CV. Applications and videos will be reviewed by the Legends Global team, with successful candidates invited to an induction and interview at AO Arena. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.
At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. We are committed to active inclusion, diversity, and equal opportunities. We welcome discussions about flexible working arrangements. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered.
Hospitality Director in Manchester employer: Legends Global
Legends Global is an exceptional employer that prioritises operational excellence and employee development within the vibrant hospitality sector of London. With a strong focus on fostering a high-performance culture, employees benefit from generous annual leave, life assurance, and a robust pension scheme, all while working in a dynamic environment that encourages growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Director in Manchester
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Legends Global and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Hospitality Director in Manchester
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Legends Global that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Legends Global.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Legends Global get a sense of who you are beyond your experience!
How to prepare for a job interview at Legends Global
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Legends Global and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
