At a Glance
- Tasks: Supervise food and beverage operations, ensuring top-notch service for up to 22,000 guests.
- Company: Join the vibrant team at AO Arena, a leading venue for live entertainment in Manchester.
- Benefits: Enjoy flexible shifts, competitive pay, and fortnightly payments to suit your lifestyle.
- Other info: Opportunities for growth and a fun environment to meet new people.
- Why this job: Be part of exciting live events while gaining valuable experience in the F&B industry.
- Qualifications: Experience in food and beverage supervision and excellent customer service skills required.
The predicted salary is between 11.7 - 14.3 £ per hour.
The Venue
A true powerhouse of live entertainment, AO Arena is one of the enigmatic indoor arenas on the planet, welcoming more than 30 million fans since 1997. From era defining music moments to major sporting spectacles, the arena sits at the heart of Manchester's global reputation for live events. Following a £50 million transformation, AO Arena continues to set the standard of live entertainment both in Manchester and on the world stage.
The Role
The F&B Retail Supervisor is responsible for overseeing the daily operations of the food and beverage service areas to our general admission customers, ensuring smooth operations and high-quality guest experiences. This includes managing staff, maintaining service standards, coordinating with kitchen and front-of-house teams, and ensuring compliance with safety and hygiene regulations.
Our Casual Supervisors oversee the bars on our concourse that welcomes up to 22,000 people every show night, so having the right energy and attitude is so important.
- Supervise and lead a team of servers, bartenders, and other F&B staff to provide excellent customer service.
- Assign daily tasks and ensure proper workflow during service hours.
- Provide ongoing training, support, and performance feedback to team members.
- Ensure guest satisfaction by monitoring the service quality and responding to any concerns or complaints in a timely and professional manner.
- Assist in the preparation and delivery of special events, banquets, or promotions as needed.
- Coordinate between the kitchen and service staff to ensure food and beverage orders are prepared and served promptly.
- Maintain accurate inventory records and ensure that stock levels are managed effectively.
- Monitor and control food and beverage costs, including portion control, wastage, and pricing.
- Ensure compliance with all health and safety regulations, including food handling, sanitation, and hygiene standards.
Proven experience in the food and beverage industry, preferably in a supervisory role. Experience in customer service, handling customer complaints, and resolving issues effectively. In-depth knowledge of F&B operations, including service standards, health regulations, and inventory management. Availability to work flexible hours, including evenings, weekends, and public holidays as required.
Competitive Rate of Pay - Earn a strong hourly rate for your work. Flexible Working - Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance. Fortnightly Pay - Get paid every two weeks for the shifts you've worked.
Our casual workforce forms the heart of what we do - it's a great environment to meet people, make friends, and be part of exciting live events. Opportunities to Grow - Gain valuable experience in the live events industry and access to opportunities across Legends Global.
As part of the application, candidates will be asked to record a short video response to a couple of questions, allowing us to get to know you beyond your CV. Applications and videos will be reviewed by the Legends Global team, with successful candidates invited to an induction and interview at AO Arena. These may include verification of identity, proof of address, right to work, employment history, qualifications, and where relevant to the role, a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.
At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. We are committed to active inclusion, diversity, and equal opportunities. We welcome discussions about flexible working arrangements.
If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered.
Food and Beverage Supervisor - Immediate Start in Manchester employer: Legends Global
Legends Global is an exceptional employer that prioritises operational excellence and employee development within the vibrant hospitality sector of London. With a strong focus on fostering a high-performance culture, employees benefit from generous annual leave, life assurance, and a robust pension scheme, all while working in a dynamic environment that encourages growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Supervisor - Immediate Start in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Legends Global. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Legends Global
Don't be shy about reaching out to Legends Global directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food and Beverage Supervisor - Immediate Start in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Legends Global and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Legends Global
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
