Evening Hospitality Supervisor in Manchester

As a Premium Hospitality Manager in The Mezz, you'll oversee either the restaurant or bar operation, leading teams and delivering first-class service in one of Manchester's most exciting live event environments. If you're a confident hospitality leader who thrives under pressure and loves creating memorable experiences, we'd love to hear from you.

Following a £50 million transformation, AO Arena continues to set the standard for live entertainment both in Manchester and on the world stage. As a Premium Hospitality Manager, you will lead the delivery of exceptional guest experiences within The Mezz, AO Arena's premium hospitality offering. Responsible for overseeing either the restaurant dining room or bar operation during event days, you'll ensure service is seamless, efficient, and consistently delivered to the highest standards.

This is a hands-on leadership role where you'll coordinate teams, manage guest expectations, drive service excellence, and ensure every event runs smoothly from opening through to close. This is a casual, event-based position, offering flexible shifts around AO Arena's live events calendar. Shifts are available primarily during evenings, weekends, and event days, making this an ideal opportunity for hospitality professionals seeking flexible work in a dynamic environment.

• Lead service delivery within either the restaurant or bar operation, ensuring a premium guest experience throughout the event.
• Act as a visible and approachable leader on the floor, supporting teams and maintaining high service standards.
• Coordinate seating plans and guest allocations, taking into account VIP requirements, reservations, and special requests.
• Build positive relationships with guests, resolving issues quickly and delivering effective service recovery when required.
• Ensure smooth communication and coordination between front-of-house teams, kitchen, bar, hosts, and premium hospitality colleagues.
• Oversee accurate order taking, service timing, allergen management, licensing compliance, and Challenge 25 procedures.
• Complete shift reports, incident logs, and guest feedback summaries, escalating operational issues where necessary.
• Support team development by coaching colleagues and leading by example during service.

Previous leadership experience within premium, high-volume hospitality environments such as restaurants, hotels, stadiums, arenas, or bars is essential. Strong floor management skills with the ability to lead teams during busy event operations are required. Excellent guest service and relationship management capabilities are necessary, along with being a confident decision-maker with experience handling guest complaints and service recovery.

Knowledge of licensing requirements, Challenge 25, allergen management, and health and safety standards is important. You must be able to remain calm under pressure and adapt to fast-paced service environments. Availability to work flexible, casual shifts, including evenings, weekends, and major event days is expected.

Competitive Rate of Pay – Earn a strong hourly rate for your work. Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance. Fortnightly Pay – Get paid every two weeks for the shifts you’ve worked.

Our casual workforce forms the heart of what we do – it’s a great environment to meet people, make friends, and be part of exciting live events. Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global.

As part of the application, candidates will be asked to record a short video response to a couple of questions, allowing us to get to know you beyond your CV. Applications and videos will be reviewed by the Legends Global team, with successful candidates invited to an induction and interview at AO Arena. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. We are committed to active inclusion, diversity, and equal opportunities. We welcome discussions about flexible working arrangements. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered.