Conference & Events Executive - Manchester

About Legends Global

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions - from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win we create a culture where everyone has the opportunity to thrive.

The Venue

At the heart of Manchester's cultural life, The Bridgewater Hall is an internationally celebrated concert venue built for musical brilliance. Opened in 1996 by Queen Elizabeth II and The Duke of Edinburgh, it delivers over 300 unforgettable performances each year, spanning classical masterpieces to contemporary world music. A place where artists inspire and audiences connect; The Bridgewater Hall is proudly operated by Legends Global.

About the Role

As Conference & Events Executive, you will support the Conference & Events team in delivering an outstanding customer experience from initial enquiry through to event delivery. The role combines sales support, event planning and administration, working closely with clients, suppliers and internal departments to ensure every event is planned and delivered to the highest standard. You will play an important role throughout the customer journey, acting as a key point of contact for clients and supporting the successful delivery of events on-site.

Key Responsibilities:

• Respond professionally and promptly to conference and event enquiries received by telephone, email and in person.
• Conduct venue show rounds and familiarisation visits for prospective clients.
• Check venue availability using the INFOR diary system, ensuring compatibility with other events and operational requirements.
• Prepare tailored proposals and quotations, negotiate where appropriate, and convert enquiries and provisional bookings into confirmed business.
• Work closely with the Conference & Events Sales Manager and Deputy Manager to maximise venue utilisation and effectively manage the event diary.
• Liaise with clients, suppliers and internal departments to ensure all event requirements are accurately communicated.
• Prepare comprehensive event documentation, including event sheets, contracts, invoices and purchase orders.
• Produce and distribute weekly event schedules to operational teams.
• Maintain accurate departmental records, reports and booking information.
• Collate and analyse customer feedback, identifying opportunities to enhance the client experience.
• Support the maintenance of Conference & Events content across The Bridgewater Hall website and social media channels.
• Act as a key point of contact for organisers on event days, ensuring excellent communication between clients and operational teams.
• Represent The Bridgewater Hall at industry exhibitions, networking events and familiarisation activities to promote the venue.
• Attend monthly Health & Safety meetings on behalf of the Conference & Events team and communicate relevant updates.
• Undertake any other duties or training reasonably requested by the Conference & Events Sales Manager.

We are looking for someone with:

Essential

• Hospitality or events experience/qualification.
• Excellent customer service and relationship-building skills.
• Strong organisation, administration and attention to detail.
• Excellent written, verbal and telephone communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Professional, confident and calm client-facing approach.
• Good negotiation and influencing skills.
• Self-motivated, able to work independently and within a team.
• Strong problem-solving skills and initiative.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience maintaining records and producing event documentation.
• Professional presentation and positive attitude.

Desirable

• Experience with venue/event management systems (e.g., INFOR).
• Understanding of AV equipment and event technology.
• Knowledge of Health & Safety requirements for events.
• Experience working in a conference centre or multi-purpose venue.

What we can offer

Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites. You will work hard at Legends Global, but you will be rewarded with lots of time to relax and rest with 25 days annual leave. We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you're contributing to our success with our Life Assurance policy. A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list. Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; Legends Global will support with these unexpected costs. For you and any children. We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace. We are visionaries: both physically and metaphorically! When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require. Pedal your way to a greener, healthier commute-join our Cycle to Work scheme and turn every ride into a win for you and the planet. Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team.

Recruitment Process Outlined:

• 1st Stage- Introductory Call with Talent Team
• 2nd Stage- Interview with Bridgewater Hall Conference & Events team

Any offer of employment will be subject to satisfactory pre-employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and-where relevant to the role-a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace

At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.