VIP Suites Manager - London

About Legends Global

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions - from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win we create a culture where everyone has the opportunity to thrive.

The Venue

Home to one of the world's most iconic football clubs, Stamford Bridge is a global stage for elite sport and unforgettable fan experiences. Founded in 1905, Chelsea FC competes at the highest level of domestic and European football, supported by world class hospitality and non matchday events. At the heart of West London sporting life, Legends Global works in partnership with Chelsea FC as their official F&B provider to deliver excellence on and off the pitch.

About the Role

Lead the delivery of exceptional, world-class hospitality as VIP Suites Manager at Chelsea Football Club. You'll oversee all premium suite operations, creating unforgettable experiences for partners, sponsors, and VIP guests. Driving operational excellence, guest satisfaction, and commercial performance, you'll set the standard for luxury service on matchdays and beyond. This is a pivotal leadership role for someone passionate about elevating hospitality in an elite sporting environment and continually pushing standards to new heights.

What we can offer

• Access to discounted tickets.
• 25 days annual leave.
• Life Assurance policy.
• 5% Pension contribution.
• Support with unexpected health costs through Healthshield.
• Employee Assistance Programme (EAP) for mental health support.
• Eye care vouchers and contribution towards glasses.
• Cycle to Work scheme.
• Employee Referral Scheme.

You will be responsible for:

• VIP Suites Operations & Delivery: Lead all matchday and non-matchday VIP suite operations, ensuring seamless planning, execution, and consistently exceptional standards across service, presentation, and F&B delivery.
• Event Management & Execution: Oversee delivery across matches, concerts, and corporate events, coordinating cross-functional teams, managing timelines, and driving continuous improvement through pre- and post-event reviews.
• Client & Stakeholder Engagement: Act as a key point of contact for VIP clients, sponsors, and partners, building strong relationships, enhancing the guest journey, and supporting retention and revenue growth.
• Leadership & Team Development: Inspire, develop, and manage a high-performing team through recruitment, training, and mentoring, creating a positive culture focused on service excellence and accountability.
• Commercial Performance, Compliance & Standards: Support financial targets through effective cost control and upselling, while ensuring full compliance, maintaining premium standards, and delivering accurate reporting and administrative oversight.

You will have:

• Experience & Passion for Premium Hospitality: Proven track record in premium or VIP hospitality management, including leading teams and delivering high-profile events, with a passion for luxury service and guest experience excellence; proficiency in MS Office and EPOS systems, with relevant industry experience or qualifications advantageous.
• Leadership & Professionalism: Exceptional leader with strong team management skills, high personal standards, and the ability to perform calmly and effectively in fast-paced, high-pressure environments.
• Organisation & Operational Excellence: Highly organised with strong planning capabilities, able to manage complex operations, prioritise effectively, and adapt to changing demands.
• Communication & Relationship Management: Excellent interpersonal skills with the ability to build and maintain strong relationships with VIP clients, stakeholders, and partners.
• Commercial & Compliance Expertise: Commercially astute with experience managing budgets, margins, stock, and costs, alongside a strong understanding of food hygiene, health & safety, and licensing regulations.

Recruitment Process Outlined:

• 1st Stage- Intro call with Talent Team
• 2nd Stage- Interview with CFC Team

Any offer of employment will be subject to satisfactory pre-employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and-where relevant to the role-a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace

At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.