At a Glance
- Tasks: Welcome VIP guests and ensure a memorable dining experience at Chelsea FC.
- Company: Join Legends Global, a leader in premium hospitality and entertainment.
- Benefits: Competitive pay, flexible shifts, weekly pay, and a sociable team environment.
- Other info: Opportunities for growth in a diverse and inclusive workplace.
- Why this job: Be part of exciting live events and create unforgettable experiences for guests.
- Qualifications: Experience in premium hospitality and excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
If you have experience in VIP hospitality and a passion for delivering exceptional guest experiences, this is an exciting opportunity to work within one of football's most prestigious hospitality environments. We're looking for confident, professional individuals who thrive in premium guest-facing roles and take pride in creating memorable experiences for every guest.
The Role
As a VIP Restaurant Host at Bagatelle, Chelsea FC, you will play a key role in delivering an exceptional arrival and dining experience for our members and VIP guests. As the first point of contact, you will provide a warm, professional welcome while helping to create the high standards of service and hospitality synonymous with Chelsea FC's premium hospitality offering. This is an exciting opportunity for a hospitality professional who thrives in a luxury, guest-focused environment and is passionate about creating memorable guest experiences.
The Responsibilities
- Deliver a warm, professional and personalised welcome to all guests, ensuring an exceptional first impression.
- Manage restaurant reservations and guest bookings using SevenRooms or a similar CRM and booking platform.
- Coordinate guest arrivals, table allocations and waitlists to maximise the flow and efficiency of service.
- Build positive relationships with members, VIPs and regular guests, recognising and anticipating individual preferences whenever possible.
- Liaise effectively with management, kitchen and service teams to ensure a seamless guest journey.
- Handle guest enquiries and requests with confidence, discretion and professionalism.
- Maintain accurate reservation records and guest information in line with company policies and data protection requirements.
- Support the delivery of a premium hospitality experience that reflects the standards of Chelsea FC and Legends Global.
- Remain calm, organised and solution-focused during busy service periods and high-profile events.
- Exercise the highest level of confidentiality and discretion when interacting with high-profile members, VIPs, VVIPs and their guests.
What we're looking for
- Previous experience as a Restaurant Host, Reservations Coordinator or a similar premium hospitality role.
- Experience using SevenRooms or a comparable reservations and guest management system.
- A naturally warm, confident and engaging personality with outstanding communication skills.
- Highly organised, detail-oriented and able to remain calm and professional in a fast-paced environment.
- A polished and professional appearance, with a strong understanding of discretion, confidentiality and luxury guest service standards.
What's in it for you?
- Competitive Rate of Pay - Earn a strong hourly rate for your work.
- Flexible Working - Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.
- Weekly Pay - Get paid every week for the shifts you've worked.
- Sociable Workforce - Join a diverse and friendly team from across the city.
- Opportunities to Grow - Gain valuable experience in the live events industry and access to opportunities across Legends Global.
Recruitment Process Outlined
- 1st Stage - Interview at the Venue with Head of Hospitality and Event Manager.
- Any work will be subject to satisfactory pre-employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and where relevant to the role, a basic or enhanced DBS check.
Inclusive Workplace
At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.
VIP Restaurant Host - London employer: Legends Global
Legends Global is an exceptional employer that prioritises operational excellence and employee development within the vibrant hospitality sector of London. With a strong focus on fostering a high-performance culture, employees benefit from generous annual leave, life assurance, and a robust pension scheme, all while working in a dynamic environment that encourages growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land VIP Restaurant Host - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Legends Global. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Legends Global
Don't be shy about reaching out to Legends Global directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace VIP Restaurant Host - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Legends Global and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Legends Global
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
