Senior Hospitality Manager - London

About Legends Global

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions - from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win we create a culture where everyone has the opportunity to thrive.

The Venue

Home to one of the world's most iconic football clubs, Stamford Bridge is a global stage for elite sport and unforgettable fan experiences. Founded in 1905, Chelsea FC competes at the highest level of domestic and European football, supported by world class hospitality and non matchday events. At the heart of West London sporting life, Legends Global works in partnership with Chelsea FC as their official F&B provider to deliver excellence on and off the pitch.

About the Role

Lead the delivery of world-class hospitality at Chelsea Football Club as Senior Hospitality Manager, shaping exceptional guest experiences across premium spaces on matchdays and beyond. Representing Legends Global, you'll drive operational excellence, uphold luxury service standards, and support commercial growth across VIP suites, lounges, restaurants, and events. As a key leader, you'll collaborate with stakeholders, partners, and teams to ensure seamless delivery and position Chelsea FC's hospitality offering at the forefront of the industry.

What we can offer

• Access to discounted tickets for events.
• 25 days annual leave.
• Life Assurance policy.
• 5% Pension contribution.
• Support for unexpected health costs through Healthshield.
• Employee Assistance Programme (EAP) for mental health support.
• Eye care vouchers and contribution towards glasses.
• Cycle to Work scheme.
• Employee Referral Scheme.

You will be responsible for:

• Hospitality Operations & Delivery: Lead all matchday and non-matchday hospitality operations, ensuring seamless planning, coordination, and execution across VIP boxes, lounges, dining, and corporate events, with consistent high standards in service, presentation, and F&B delivery.
• Leadership & Team Development: Build, lead, and inspire a high-performing team through recruitment, training, scheduling, and succession planning, fostering a positive, collaborative culture and developing future leaders.
• Guest Experience & Client Relations: Deliver exceptional premium experiences for VIPs, clients, and partners, building strong stakeholder relationships, driving retention, and responding proactively to feedback and service challenges.
• Commercial & Financial Performance: Support revenue growth through operational excellence and innovation, while managing budgets, labour, stock, and billing processes, and contributing to market insight and competitive positioning.
• Standards, Compliance & Administration: Ensure full compliance with H&S, licensing, and company standards, maintain audit-ready operations, and oversee reporting, planning, and administrative processes to support continuous improvement.

You will have:

• Experience & Passion for Hospitality: Proven experience in hospitality management within large-scale or premium environments, confident using MS Office and EPOS systems, and driven by a passion for delivering exceptional guest experiences.
• Leadership & Personal Effectiveness: Strong, confident leader with excellent people management skills, high personal standards, and the ability to remain calm, professional, and solutions-focused under pressure.
• Organisation & Delivery: Highly organised with strong planning and time management skills, able to prioritise effectively and adapt to changing operational demands.
• Expert Communication & Collaboration: Excellent interpersonal and communication skills, with the ability to work collaboratively across multiple departments and build strong working relationships.
• Commercial & Operational Awareness: Commercially aware with experience managing budgets, labour, stock control, and financial performance, alongside a solid understanding of compliance, food hygiene, and health & safety regulations.

Recruitment Process Outlined:

• 1st Stage- Intro Call with Talent Team
• 2nd Stage- Interview with CFC Team

Any offer of employment will be subject to satisfactory pre-employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and-where relevant to the role-a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace

At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.