People Operations Director - in London

About Legends Global

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions - from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win, we create a culture where everyone has the opportunity to thrive.

About the Role

The People Operations Director will build and lead a scalable, compliant and high performance People Operations function for a live events environment. This role ensures the organisation can safely and efficiently deploy large, diverse workforces - often across multiple venues - while delivering a best in class employee and event day experience. You will own the entire People Operations engine, including workforce scheduling, event day staffing operations, and compliance.

What we can offer

• Access to discounted tickets to unleash your superfan for all your favourites.
• 25 days annual leave.
• Life Assurance policy.
• 5% Pension contribution.
• Support with unexpected costs through Healthshield.
• Employee Assistance Programme (EAP) for mental health support.
• Eye care vouchers and contribution towards glasses.
• Cycle to Work scheme.
• Employee Referral Scheme.

Key Responsibilities

• Oversee end to end event resourcing strategy, ensuring the right people, with the right skills, are staffed for each event, across FOH, BOH, F&B, hospitality, security, production, and technical roles.
• Responsible for ensuring The F&B Academy is clearly owned, well governed, and experienced across our venues.
• Lead surge staffing models for high volume event days.
• Drive the master staffing plan aligned with event calendars, site needs, and commercial forecasts.
• Oversee rota/scheduling systems to ensure Working Time compliance and capacity planning.
• Own the accreditation process - badges, passes, compliance documentation, background checks, eligibility to work.
• Ensure all staff (permanent, seasonal, agency) meet compliance standards before entering site.
• Partner with H&S, Security, and Venue Ops to uphold safety, safeguarding, and regulatory standards.
• Deliver and maintain event day People Ops protocols, including check in/check out structures, incident management, and welfare.
• Oversee mass onboarding cycles for seasonal and temporary talent pools.
• Drive documentation, knowledge base, and manager self service tools.
• Ensure accurate, timely payroll across complex shift patterns, premiums, allowances, and multi site working.
• Lead benefits strategy for a blended workforce - permanent, casual, and event day.
• Build and lead a high performing People Ops team capable of scaling up during peak periods.
• Partner with Operations, Production, Commercial, Hospitality, Security, and F&B leads.
• Provide visible leadership on large events - "on the ground" support, troubleshooting, and people flow management.
• Automate workflows to reduce manual event day admin.
• Oversee workforce management tech (HRIS, T&A, scheduling, accreditation).
• Introduce strong operational governance: SOPs, audits, risk logs, compliance dashboards.
• Implement VOC (Voice of Colleague) and post event debrief loops to drive continual improvement.

We are looking for someone with:

• Senior People Operations leadership experience in live events, stadiums, festivals, venues, entertainment, hospitality, or large-scale operations.
• Proven ability to resource, schedule, and run event day or shift based operations.
• Experience with HRIS and workforce management systems (RotaCloud, Deputy, Harri, Workforce, Workday, SAP, etc.).
• Strong understanding of UK Working Time Regulations, safety standards, and event day compliance requirements.
• Expertise managing large volumes of casual, seasonal, contractor, and agency workers.
• Experience in sports, touring, stadium catering, or festival operations.
• Multi site workforce management experience.
• Calm, steady leader under event day pressure.
• Operational, hands on, and solutions focused.
• Expert stakeholder manager - able to work with Ops, Commercial, F&B, Safety.
• High energy, resilient, and able to switch between strategic and on site problem solving.
• Data driven mindset with operational discipline.
• Flexibility: onsite for major events, hybrid otherwise.

Any offer of employment will be subject to satisfactory pre-employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and where relevant to the role, a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace

At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.

GENERAL INFORMATION

The requirements of the business are such that it is necessary to have a flexible approach and therefore some business-related travel to be able to work at our venues and operational sites will be required.