About Legends Global Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Home to one of the world’s most iconic football clubs, Stamford Bridge is a global stage for elite sport and unforgettable fan experiences. Founded in 1905, Chelsea FC competes at the highest level of domestic and European football, supported by world‑class hospitality and non‑matchday events. As a Premium Hospitality Manager , you will lead the delivery of exceptional guest experiences across Chelsea Football Club's premium hospitality spaces. Responsible for overseeing hospitality operations within suites, lounges, restaurants, or bar areas on matchdays and event days, you'll ensure service is seamless, efficient, and consistently delivered to the highest standards. This is a hands-on leadership role where you'll coordinate teams, manage guest expectations, drive service excellence, and ensure every hospitality experience reflects the premium standards of Chelsea Football Club and Legends. This is a casual, event-based position , offering flexible shifts around Chelsea Football Club's matchday and events calendar. Shifts are available primarily during evenings, weekends, matchdays, and special events, making this an ideal opportunity for hospitality professionals seeking flexible work in a fast-paced sporting environment. Lead hospitality service delivery across assigned premium areas, ensuring an outstanding guest experience throughout each matchday or event. Act as a visible and approachable leader, supporting operational teams and maintaining exceptional service standards. Build positive relationships with guests, handling concerns professionally and delivering effective service recovery where required. Ensure smooth communication and collaboration between front-of-house teams, kitchen, bar, hosts, and premium hospitality colleagues. Oversee accurate order taking, service standards, allergen management, licensing compliance, and Challenge 25 procedures. Maintain exceptional standards of presentation, cleanliness, ambience, and operational readiness across all premium hospitality areas. Complete shift reports, incident logs, and guest feedback summaries, escalating operational issues where necessary. Support team development by coaching colleagues, motivating teams, and leading by example during service. Previous leadership experience within premium hospitality environments such as stadiums, sports venues, hotels, restaurants, corporate hospitality settings, or large-scale events. Strong operational and floor management skills, with the ability to lead teams during busy matchday and event operations. Excellent guest service and relationship management capabilities, with a passion for delivering memorable experiences. A confident decision-maker with experience handling guest concerns, complaints, and service recovery. Knowledge of licensing requirements, Challenge 25, allergen management, and health and safety standards. Availability to work flexible, casual shifts, including evenings, weekends, matchdays, and special events. Competitive Rate of Pay – Earn a strong hourly rate for your work. ⏰ Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance. Weekly Pay – Get paid every week for the shifts you’ve worked. Our casual workforce forms the heart of what we do – it’s a great environment to meet people, make friends, and be part of exciting live events. Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global. As part of the application, candidates will be asked to record a short video response to a couple of questions, allowing us to get to know you beyond your CV. Applications and videos will be reviewed by the Legends Global team, with successful candidates invited to an induction and interview at Stamford Bridge . This role is offered on a casual, event‑based basis , with evening and weekend work aligned to matchdays and stadium events. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role. At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. We are committed to active inclusion, diversity, and equal opportunities. We welcome discussions about flexible working arrangements. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered.
Hospitality Supervisor - Immediate start in London employer: Legends Global
Legends Global is an exceptional employer that prioritises operational excellence and employee development within the vibrant hospitality sector of London. With a strong focus on fostering a high-performance culture, employees benefit from generous annual leave, life assurance, and a robust pension scheme, all while working in a dynamic environment that encourages growth and innovation.
