At a Glance
- Tasks: Lead and inspire teams in delivering exceptional hospitality and event experiences.
- Company: Legends Global, a leader in sport and entertainment with a commitment to innovation.
- Benefits: 25 days annual leave, health support, pension contributions, and eye care vouchers.
- Other info: Flexible working arrangements and a focus on diversity and inclusion.
- Why this job: Join a dynamic team at Stamford Bridge and make a real impact in the hospitality industry.
- Qualifications: Extensive experience in premium hospitality and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration.
Home to one of the world’s most iconic football clubs, Stamford Bridge is a global stage for elite sport and unforgettable fan experiences. Founded in 1905, Chelsea FC competes at the highest level of domestic and European football, supported by world-class hospitality and non-matchday events.
Legends Global are seeking an exceptional Deputy General Manager to support the leadership and operational excellence of its F&B operations. Working closely with the General Manager, the Deputy General Manager will lead day-to-day operations, drive commercial performance, develop high-performing teams, and ensure the highest standards of service, quality, and compliance are consistently achieved.
The successful candidate will be an inspirational leader with extensive experience in premium hospitality, luxury venues, stadium operations, hotels, or high-volume food and beverage environments.
You will work hard at Legends Global, but you will be rewarded with lots of time to relax and rest with 25 days annual leave. We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy. A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list. Got a dental bill? Or even help with Physio costs? With the support of Healthshield; Legends Global will support with these unexpected costs. For you and any children. We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace. When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require. Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet. Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team.
Key Responsibilities:
- Support the General Manager in leading operations, driving revenue growth, cost control, and business performance.
- Provide leadership across all hospitality and event operations, ensuring exceptional guest experiences and service standards.
- Act as senior operational lead when required, deputising for the General Manager and representing the business with key stakeholders.
- Lead, develop, and inspire managers and teams through effective recruitment, coaching, performance management, and succession planning.
- Champion a high-performance culture focused on hospitality excellence, employee engagement, and continuous improvement.
- Ensure compliance, operational efficiency, and the highest standards of safety, presentation, cleanliness, and service delivery.
Qualifications:
- Significant senior management experience within food and beverage, hospitality, leisure, hotels, stadiums, arenas, conference and events, or premium guest experience environments.
- Strong coaching and mentoring capabilities, with a commitment to developing talent.
- Experience leading change, transformation, or continuous improvement programmes.
At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. We are committed to active inclusion, diversity, and equal opportunities. We welcome discussions about flexible working arrangements. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered.
Deputy General Manager or General Manager in London employer: Legends Global
Legends Global is an exceptional employer that prioritises operational excellence and employee development within the vibrant hospitality sector of London. With a strong focus on fostering a high-performance culture, employees benefit from generous annual leave, life assurance, and a robust pension scheme, all while working in a dynamic environment that encourages growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager or General Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Legends Global. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Legends Global
Don't be shy about reaching out to Legends Global directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy General Manager or General Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Legends Global and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Legends Global
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
