At a Glance
- Tasks: Lead business support operations and coordinate hospitality for Chelsea FC's iconic events.
- Company: Join Legends Global, a leader in sport and entertainment solutions.
- Benefits: Enjoy 25 days annual leave, discounted event tickets, and health coverage.
- Other info: Inclusive culture that values diversity and offers flexible working options.
- Why this job: Make a real impact in a dynamic environment at one of the world's top football clubs.
- Qualifications: Experience in business support and exceptional organisational skills required.
The predicted salary is between 45000 - 55000 £ per year.
We are Legends Global! Legends Global delivers world-class solutions in sport, entertainment, and live events, combining international expertise with a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise, and Attractions. We partner with leading clients to create memorable experiences worldwide. Committed to inclusion, diversity, and innovation, we foster a collaborative culture guided by our values - Align, Scale, Connect, Team, Win - where every team member can thrive and make an impact.
The Role
As Business Support Manager, you will be at the heart of Chelsea Football Club's Food & Beverage operation, providing the structure, coordination, and commercial support that enables exceptional guest experiences. Acting as a key partner to operational leaders, you will drive efficiency, streamline business processes, and ensure the seamless delivery of hospitality and events across one of the most iconic sporting venues in the world. This is an opportunity for a highly organised and proactive professional to make a tangible impact, influencing business performance, supporting strategic priorities, and helping teams operate at their very best in a dynamic, high-profile environment. Through strong organisation, collaboration, and commercial awareness, you will play a vital role in shaping the success of Chelsea FC's world-class hospitality offering.
What we offer
- Enjoy discounted tickets to your favourite events and unleash your inner superfan.
- You will get 25 days of annual leave plus bank holidays.
- Our Life Assurance policy helps protect your loved ones while you focus on success.
- Plan for the future with our 5% pension contribution.
- HealthShield helps cover unexpected medical costs such as dental, physio, and counselling expenses for you and your children.
- We've partnered with AXA Health to offer an Employee Assistance Programme supporting mental wellbeing.
- Eye care vouchers and glasses contribution.
- Cycle to Work scheme.
- Refer a friend and get rewarded.
You will be responsible for:
- Lead Business Support Operations - Oversee day-to-day business support and office operations, ensuring efficient processes, effective workflow management, and high administrative standards across the Food & Beverage function.
- Coordinate Operational Delivery - Support the planning and execution of matchdays, stadium events, and hospitality operations, ensuring operational readiness and seamless cross-functional collaboration.
- Drive Stakeholder Collaboration - Act as a central point of coordination between Food & Beverage, Hospitality, Finance, and wider Club teams, ensuring clear communication and alignment on key priorities.
- Support Commercial Performance - Produce reporting, analysis, and business documentation to support informed decision-making, business planning, contract performance, and operational excellence.
- Champion Continuous Improvement - Identify opportunities to enhance processes, systems, and ways of working, driving efficiencies and supporting the successful delivery of multiple priorities in a fast-paced environment.
We're looking for someone with:
- Proven experience in a Business Support, Operations, Office Management, or similar role, with a track record of driving efficiency and supporting operational delivery.
- Highly organised with the ability to manage multiple priorities, coordinate complex activities, and deliver results in a fast-paced environment.
- Commercially aware, with experience supporting business performance through reporting, analysis, and effective decision-making support.
- Confident building relationships and collaborating with a wide range of stakeholders, with excellent communication, planning, and problem-solving skills.
- A self-starter who thrives in dynamic environments, embraces continuous improvement, and remains effective when navigating ambiguity. Experience within hospitality, events, or stadium operations would be advantageous.
Inclusive Workplace
At Legends Global, we're shaping a greener, faster, and more innovative future for the entertainment industry - and there's never been a better time to join us. We're an inclusive organisation built on trust, collaboration, and respect, where every voice matters. We value diversity, equal opportunity, and flexible working, and we're committed to a fair and accessible recruitment process for all. If you require any adjustments, please let us know. Apply today to make an impact from day one - applications are reviewed on a rolling basis and may close early.
Business Support Manager - London employer: Legends Global
Legends Global is an exceptional employer that prioritises operational excellence and employee development within the vibrant hospitality sector of London. With a strong focus on fostering a high-performance culture, employees benefit from generous annual leave, life assurance, and a robust pension scheme, all while working in a dynamic environment that encourages growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Manager - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Legends Global. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Legends Global
Don't be shy about reaching out to Legends Global directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Business Support Manager - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Legends Global and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Legends Global
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
