Assistant Hospitality Manager - London

Olympia Events is more than an exhibition venue, conference centre and live-event space - it is an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. Olympia Events is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the walls of our venue, Olympia is on the ground, working to invest in people, strengthen our communities, and protect the environment. Olympia Events is undergoing a period of change. In 2017, the venue was bought by a consortium led by Yoo Capital and Deutsche Finance international. Work is currently underway to transform the wider estate into a cultural hub of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, over 30 eateries, world-class office space and over two acres of public realm.

Key responsibilities

• Operational Excellence & Event Delivery: Assist the Head of Hospitality in all operational requirements of the F&B operations in line with KPI's and budget. Ensure impeccable set ups and delivery for conferences and hospitality functions; uphold SOPs, allergen management, stock rotation, and cleaning regimes. Plan resources, deployment, and back of house flow to optimise quality and efficiency across event peaks. Support with accurate, timely invoicing and post event billing with clear reconciliation.
• Leadership, People & Culture: Line manage and coach a diverse team (including casuals), fostering a supportive, high performance culture. Support recruitment, scheduling, and performance conversations; deliver on the job training and briefings.
• Innovation & Commercial Growth: Partner with F&B, Commercial and Operational teams to evolve our offer; menu engineering, packages, pop ups, sponsorship moments, and premium upgrades. Track performance data to make evidence based improvements.
• Cross Team Collaboration: Work closely with Head of Logistics on stock planning, purchasing, and event turnarounds. Collaborate with Venue Operations, and external contractors to deliver end to end excellence. Coordinate pre event briefings and post event reviews to capture learnings and drive continuous improvement.
• Governance, Safety & Administration: Champion health & safety, food safety, and allergen compliance; ensure all legal and licensing obligations are met. Maintain accurate systems and operational documentation. Continuously refine SOPs to reflect best practice and operational realities.

Person Specification

• A minimum of 2 years' experience working in a similar environment, ideally within the entertainment/leisure industry.
• Someone who can work well under their own initiative to ensure deadlines are achieved.
• Strong interpersonal skills and the ability and confidence to make decisions.
• Ability to remain calm under pressure.
• Fantastic team ethic.
• A desire to develop their career.
• Have knowledge and understanding of current health and safety regulations.
• Experience of managing, training and developing a successful team and strong examples of personally delivering training and leading effective training processes are essential for this role.
• Willing to work outside of normal working hours e.g. weekend work, late nights.
• Personal licence holder.

Sustainability Responsibilities (Our Grand Plan): Complete all sustainability training and engage your team to adopt greener practices. Olympia Events is fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups) that attend our premises. Olympia Events may require any successful applicant to complete a DBS Check prior to working in our business. Olympia Events is committed to Equality, Diversity and Inclusion and expects all its people to have a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment and to promote positive working relationships amongst employees and stakeholders.

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary according to the changing needs of the business.