Job Overview
The Premium Host is responsible for delivering exceptional guest experiences at the first direct bank arena through warm, professional interactions. As a confident and engaging premium host, you will enhance the guest journey by being the first point of contact for premium guests on arrival, upselling and upgrading packages, while maintaining high standards of service during events.
Responsibilities
- Handling general enquiries including wayfinding, ticketing, and accessibility needs within all premium areas.
- Proactively engaging with guests to enhance their experience with upselling lounge and suite upgrades.
- Directing guests to their seats/suites, ensuring a friendly and approachable demeanour.
- Collaborating with the sales teams and other departments to ensure safety and high service standards.
- Answering any guest queries, escalating when necessary.
Qualifications
- Proven experience in a customer‑facing role.
- Excellent verbal communication skills.
- A positive, approachable attitude with a passion for outstanding customer service.
- The ability to remain composed under pressure and make quick decisions.
- A continuous drive to enhance guest experiences.
- The skill to engage diverse audiences and adapt your communication style as needed.
- A successful track record in managing interactions with both high‑profile clients and public attendees.
- A degree of flexibility, as evening and weekend work will be required.
Benefits
- Competitive rate of pay.
- Flexible working arrangements – choose shift patterns to work around other commitments.
- Paid every two weeks for the shifts you have worked.
- Opportunity to work with a diverse and inclusive team.
We are committed to active inclusion, diversity, and equal opportunities.
