At a Glance
- Tasks: Assist in delivering amazing shows and ensuring a smooth ticketing experience.
- Company: Join the vibrant team at Leeds first direct bank arena.
- Benefits: Competitive pay, flexible shifts, and bi-weekly payments for your hard work.
- Other info: Opportunities for extra shifts and socialising with a diverse team.
- Why this job: Be part of exciting events and make new friends in a fun environment.
- Qualifications: Customer-focused, calm under pressure, and great communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Responsibilities
- Play a crucial role in assisting the smooth running and delivery of a Show at Leeds first direct bank arena.
- Assist with the ticket office being fully prepared on an event day including the collation of agent lists, checking seating, setting up the accessible bays, testing entry scanners, setting up the Box Office computers, and helping to maintain a clean and tidy Box Office environment.
- Use our ticketing systems to assist customers with a range of ticketing issues to reach a resolution in a timely manner.
- Facilitate handing out Guest List tickets/passes correctly and in a timely manner.
- Any other tasks deemed appropriate by the Box Office manager.
- Additional opportunities outside of Show Shifts to assist with other adhoc Ticketing/Box Office duties.
Qualifications
- Customer focused.
- Ability to remain calm under pressure.
- Strong communication skills.
- Attention to detail.
- Problem Solving skills.
- Proficient in general computer operations.
Benefits
- Competitive Rate of Pay!
- Flexible working arrangements - you can choose your shift pattern to work around your other commitments, improving your work-life balance.
- Paid every 2 weeks for the shifts you have worked.
- Our casual employees make up the largest part of our workforce, from people across the city; it's a great place to make friends and socialise in a different environment.
Box Office Assistant - Event Ticketing & Guest Services in Leeds employer: Legends Global
As a Box Office Assistant at Leeds first direct bank arena, you will be part of a vibrant and dynamic team dedicated to delivering exceptional guest experiences. With flexible working arrangements and a competitive pay structure, the company fosters a supportive work culture that prioritises employee well-being and social connections. This role not only offers opportunities for personal growth but also allows you to engage with a diverse community, making it an ideal workplace for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Assistant - Event Ticketing & Guest Services in Leeds
✨Tip Number 1
Get to know the venue! Familiarise yourself with Leeds first direct bank arena and its layout. This will not only help you feel more confident during your shifts but also impress your potential employers when you show that you’re proactive and knowledgeable.
✨Tip Number 2
Practice your customer service skills! Since this role is all about assisting customers, try role-playing different scenarios with friends or family. This will help you stay calm under pressure and improve your problem-solving skills, which are key for this job.
✨Tip Number 3
Network like a pro! Attend events at the arena or similar venues to meet people in the industry. You never know who might have a lead on a job or can give you insider tips on landing that Box Office Assistant role.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for jobs. Plus, it shows you’re serious about joining our team. Don’t forget to highlight your attention to detail and communication skills in your application!
We think you need these skills to ace Box Office Assistant - Event Ticketing & Guest Services in Leeds
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, especially in high-pressure situations.
Be Detail-Oriented:Attention to detail is key for this role. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Communicate Clearly:Strong communication skills are a must! Use clear and concise language in your application. We want to get a sense of your personality and how you express yourself, so let your voice shine through.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Legends Global
✨Know the Venue Inside Out
Before your interview, make sure you research Leeds first direct bank arena thoroughly. Familiarise yourself with its layout, the types of events held there, and any recent news. This will show your genuine interest in the role and help you answer questions more confidently.
✨Show Off Your Customer Service Skills
As a Box Office Assistant, you'll be dealing with customers regularly. Prepare examples from your past experiences where you've successfully resolved customer issues or provided excellent service. This will demonstrate your customer-focused attitude and problem-solving skills.
✨Practice Calmness Under Pressure
The job can get hectic, especially on event days. Think of scenarios where you had to stay calm under pressure and how you handled them. Practising these responses will help you convey your ability to maintain composure during busy times.
✨Brush Up on Tech Skills
Since you'll be using ticketing systems and computers, make sure you're comfortable with general computer operations. If you have experience with specific ticketing software, mention it! Being tech-savvy will give you an edge in the interview.
