At a Glance
- Tasks: Provide 1st line IT support and resolve user issues in a dynamic environment.
- Company: Join Olympia London, a vibrant venue with a commitment to diversity and inclusion.
- Benefits: Gain hands-on experience, competitive pay, and opportunities for professional growth.
- Other info: Support sustainability initiatives and enjoy a collaborative workplace culture.
- Why this job: Kickstart your IT career while making a real impact at exciting events.
- Qualifications: Passion for IT, strong communication skills, and basic tech knowledge required.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for an IT Service Desk Analyst to join our Corporate IT team at Olympia London.
This is an excellent opportunity for someone at the start of their IT career who is looking to develop hands‑on experience in a busy and supportive environment.
- Service Desk & User Support
- Provide 1st line support to company users and clients via the IT service desk.
- Log, manage and resolve incidents and service requests within agreed SLAs.
- Escalate complex issues to the Systems Applications Administrator where required.
- Provide on‑site support during live exhibitions and events.
- Deliver excellent customer service and maintain clear communication with users.
- User & Device Administration
- Set up and configure laptops, desktops, mobile devices and peripherals.
- Assist with user account creation, amendments and leavers processes in Active Directory and M365.
- Support password resets, access requests and security group updates.
- Support VOIP telephony and smartphone troubleshooting.
- Applications & Systems Support
- Provide basic support for M365 (Outlook, Teams, One Drive, Share Point).
- Support business systems including Momentus (Ungerboeck) through initial troubleshooting and user guidance.
- Assist with maintaining system documentation and knowledge base articles.
- Monitor service desk queues and contribute to continuous service improvement.
- Infrastructure & Operational Support
- Assist with PC builds and hardware replacements.
- Support patching, updates and antivirus deployments as directed.
- Assist with backup checks and basic restore testing.
- Escalate infrastructure, server or network issues appropriately.
- Security & Compliance
- Follow IT security best practices when provisioning or modifying access.
- Assist in enforcing IT policies and acceptable use standards.
- Report suspected security incidents immediately.
- Sustainability & EDI
- Support and promote Olympia Events' sustainability programme ("Grand Plan").
- Demonstrate commitment to Equality, Diversity and Inclusion in all interactions.
- Follow and promote all sustainable workplace policies and procedures.
Qualifications
- A genuine interest in IT and technology.
- Strong customer service and communication skills.
- Good understanding of Windows devices and Microsoft 365 applications.
- Willingness to learn mac OS, endpoint management and business application support.
- Previous IT support, helpdesk or service desk experience.
- Exposure to Microsoft 365 administration, Active Directory or Entra ID.
- Experience supporting Windows or mac OS devices.
- Basic networking knowledge.
- Familiarity with mobile devices, printers or business systems.
This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the business.
Olympia Events is committed to Equality, Diversity and Inclusion and accepts all its people to have a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment, and to promote positive working relationships amongst employees and stakeholders.
Olympia Events is fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups) that attend our premises.
As a consequence, Olympia Events may require any successful applicant to complete a DBS Check prior to working in our business.
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