Hospitality Manager - London

Hospitality Manager - London

Full-Time 15.3 - 18.7 Β£ / hour (est.) No working from home possible
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At a Glance

  • Tasks: Lead a vibrant team to deliver exceptional service during high-energy match days.
  • Company: Join Legends Global, a leader in the live events industry.
  • Benefits: Competitive pay, flexible shifts, weekly pay, and opportunities for growth.
  • Other info: Join a diverse team and enjoy a fun, sociable work environment.
  • Why this job: Be at the heart of exciting live events and create unforgettable guest experiences.
  • Qualifications: Experience in hospitality or event supervision; strong communication and leadership skills.

The predicted salary is between 15.3 - 18.7 Β£ per hour.

Are you a natural leader who thrives under pressure and loves the buzz of live events? We are looking for an initiative-taking and experienced Hospitality Manager to lead restaurant and premium bars during high-energy match days.

In this role, you will be the operational heartbeat of our matchday experience leading supervisors, frontline staff, and back-of-house teams to deliver top-tier customer service, keep operations running smoothly, and drive sales in a fast-paced stadium environment.

This role is offered on a casual, event-day basis, with shifts available throughout the season.

The Responsibilities

  • Conduct pre-shift briefings, supervise onsite staff, and keep energy and morale high throughout the shift.
  • Oversee the setup, live service, and end-of-day close-down for venue restaurants and premium GA lounges.
  • Support the training of new and junior team members.
  • Monitor stock levels to meet peak demand while keeping wastage to a minimum.
  • Maintain high customer service standards, manage seamless shift operations, and ensure strict compliance with health, safety, and company policies.

What we're looking for

  • Proven experience in hospitality, bars, or venue/event supervision (live stadium/event experience is a huge plus!).
  • Confident communicator who knows how to motivate teams and manage peak footfall with composure.
  • Availability to work key matchdays, weekends, and evenings.
  • Calm under pressure, meticulous, dependable, and enthusiastic about creating great guest experiences. Passion for delivering high-quality customer experiences in a busy event environment.

What's in it for you?

Competitive Rate of Pay - Earn a strong hourly rate for your work.

Flexible Working - Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.

Weekly Pay - Get paid every week for the shifts you've worked.

Sociable Workforce - Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do - it's a great environment to meet people, make friends, and be part of exciting live events.

Opportunities to Grow - Gain valuable experience in the live events industry and access to opportunities across Legends Global.

Recruitment Process Outlined

  • 1st Stage - Interview at the Venue with Hospitality Team

Any offer of employment will be subject to satisfactory pre-employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and - where relevant to the role - a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace

At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.

Hospitality Manager - London employer: Legends Global

Legends Global is an exceptional employer that prioritises operational excellence and employee development within the vibrant hospitality sector of London. With a strong focus on fostering a high-performance culture, employees benefit from generous annual leave, life assurance, and a robust pension scheme, all while working in a dynamic environment that encourages growth and innovation.

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Contact Details:

Legends Global Recruitment Team

We think you need these skills to ace Hospitality Manager - London

Leadership
Customer Service
Event Management
Team Motivation
Operational Management
Training and Development
Stock Management