Overview
Legends Global is looking for an exceptional Deputy General Manager to support the leadership and operational excellence of its F&B operations. Working closely with the General Manager, the Deputy will lead day‑to‑day operations, drive commercial performance, develop high‑performing teams, and ensure the highest standards of service, quality and compliance at all times.
Responsibilities
- Support the General Manager in leading operations, driving revenue growth, cost control, and business performance.
- Provide leadership across all hospitality and event operations, ensuring exceptional guest experiences and service standards.
- Act as senior operational lead when required, deputising for the General Manager and representing the business with key stakeholders.
- Lead, develop and inspire managers and teams through effective recruitment, coaching, performance management and succession planning.
- Champion a high‑performance culture focused on hospitality excellence, employee engagement and continuous improvement.
- Ensure compliance, operational efficiency and the highest standards of safety, presentation, cleanliness and service delivery.
- Input into venue budgeting and business development plans.
Qualifications
- Significant senior management experience within food and beverage, hospitality, leisure, hotels, stadiums, arenas, conference and events or premium guest experience environments.
- Demonstrable experience delivering exceptional guest experiences while managing high‑volume operations.
- Experience leading operational delivery across complex events and customer‑facing environments.
- Ability to work collaboratively across multiple departments and stakeholder groups.
- Strong decision‑making skills with a solid understanding of sports, entertainment, stadium or venue‑based environments.
- Ability to meet strict deadlines and prioritise a range of tasks.
- Strong coaching and mentoring capabilities and a commitment to developing talent.
- Experience leading change, transformation or continuous improvement programmes.
Benefits
- 25 days annual leave.
- Life Assurance policy.
- 5% pension contribution.
- Healthshield support for dental, counselling and physio costs for you and children.
- Employee Assistance Programme (EAP) to support mental health.
- Work‑life balance with flexible working arrangements where possible.
Equal Opportunity
Legends Global is committed to fostering an inclusive and forward‑thinking environment where diversity drives innovation and collaboration. We welcome discussions about flexible working arrangements and will accommodate reasonable adjustments during the recruitment process. All applicants will receive a fair and transparent assessment.
Deputy General Manager employer: Legends Global
Legends Global is an exceptional employer that prioritises operational excellence and employee development within the vibrant hospitality sector of London. With a strong focus on fostering a high-performance culture, employees benefit from generous annual leave, life assurance, and a robust pension scheme, all while working in a dynamic environment that encourages growth and innovation.
