At a Glance
- Tasks: Provide first-line IT support and ensure smooth tech operations for users and events.
- Company: Join a vibrant team at Olympia Events, dedicated to excellent service and innovation.
- Benefits: Gain hands-on experience, flexible hours, and opportunities for growth in a dynamic environment.
- Other info: Opportunity to work on exciting events and contribute to sustainability and inclusion initiatives.
- Why this job: Be the tech hero who keeps events running smoothly and supports a diverse community.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
To provide first-line technical support to all business users and event stakeholders, ensuring excellent customer service and efficient resolution of IT incidents and service requests. The IT Helpdesk Technician will support the Systems Applications Administrator in maintaining the organisation's IT systems, applications and infrastructure, ensuring reliability, security and performance across the estate. This role is primarily site-based at Olympia and will require occasional out-of-hours support during live events and maintenance windows.
Responsibilities
- Provide 1st line support to company users and clients via the IT service desk.
- Log, manage and resolve incidents and service requests within agreed SLAs.
- Escalate complex issues to the Systems Applications Administrator where required.
- Provide on-site support during live exhibitions and events.
- Deliver excellent customer service and maintain clear communication with users.
User & Device Administration
- Set up and configure laptops, desktops, mobile devices and peripherals.
- Assist with user account creation, amendments and leavers processes in Active Directory and M365.
- Support password resets, access requests and security group updates.
- Support VOIP telephony and smartphone troubleshooting.
Applications & Systems Support
- Provide basic support for M365 (Outlook, Teams, OneDrive, SharePoint).
- Support business systems including Momentus (Ungerboeck) through initial troubleshooting and user guidance.
- Assist with maintaining system documentation and knowledge base articles.
- Monitor service desk queues and contribute to continuous service improvement.
Infrastructure & Operational Support
- Assist with PC builds and hardware replacements.
- Support patching, updates and antivirus deployments as directed.
- Assist with backup checks and basic restore testing.
- Escalate infrastructure, server or network issues appropriately.
Security & Compliance
- Follow IT security best practices when provisioning or modifying access.
- Assist in enforcing IT policies and acceptable use standards.
- Report suspected security incidents immediately.
Sustainability & EDI
- Support and promote Olympia Events' sustainability programme ('Grand Plan').
- Demonstrate commitment to Equality, Diversity and Inclusion in all interactions.
Qualifications
- Experience in an IT support or helpdesk role.
- Strong troubleshooting and customer service skills.
- Good working knowledge of:
- Microsoft 365
- Windows 10/11
- Active Directory (basic administration)
- Hardware support and device builds
- Familiarity with service desk tools (e.g., SysAid, LANDesk or similar).
- Basic understanding of networking principles.
- Understanding of ITIL-based support processes desirable.
Desirable Skills
- Experience supporting event or venue-based environments.
- Exposure to Azure or cloud platforms.
- Knowledge of VOIP systems.
- Aware of cybersecurity best practices.
Compliance and Safety
Olympia Events is fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups) that attend our premises. As a consequence, Olympia Events may require any successful applicant to complete a DBS Check prior to working in our business. Olympia Events is committed to Equality, Diversity and Inclusion and expects all its people to have a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment and to promote positive working relationships amongst employees and stakeholders.
IT Helpdesk Technician in City of Westminster employer: Legends Global
At Olympia Events, we pride ourselves on being an exceptional employer, offering a dynamic work environment where IT Helpdesk Technicians can thrive. Our commitment to employee growth is evident through continuous training opportunities and a strong focus on customer service excellence, ensuring that our team members feel valued and supported. Located in the heart of Olympia, you will be part of a vibrant community that champions sustainability and inclusivity, making your role not just a job, but a meaningful contribution to our events and stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Technician in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Olympia Events. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common IT support scenarios you might face during the interview. Think about how you'd troubleshoot issues with M365 or handle a user’s request. The more you practice, the more confident you'll feel when it comes to showcasing your skills.
✨Tip Number 3
Show off your customer service skills! Remember, this role is all about providing excellent support. Be ready to share examples of how you've gone above and beyond for users in the past. Highlighting your communication skills can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IT Helpdesk Technician in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Helpdesk Technician role. Highlight your experience in IT support, customer service skills, and any relevant technical knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of your troubleshooting skills and how you've provided excellent customer service in the past. Let your personality shine through!
Showcase Relevant Skills:Don’t forget to mention your familiarity with Microsoft 365, Active Directory, and any service desk tools you've used. We love seeing candidates who are proactive about their skills and can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Legends Global
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 10/11, and Active Directory. Be ready to discuss your experience with troubleshooting and supporting these systems, as well as any service desk tools you've used. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you went above and beyond for a user. Prepare to share how you handled difficult situations or resolved issues efficiently while keeping communication clear and friendly.
✨Prepare for Real-World Scenarios
Expect to be asked about how you'd handle specific IT incidents or service requests. Practice answering questions like how you would troubleshoot a common issue or what steps you'd take during a live event. This will show that you're not just knowledgeable but also practical and ready for the job.
✨Emphasise Your Commitment to EDI and Sustainability
Olympia Events values Equality, Diversity, and Inclusion, so be prepared to discuss how you can contribute to these principles in your role. Also, mention any ideas you have for supporting their sustainability programme. This will demonstrate that you align with their values and are eager to be part of their mission.
