People Operations Director - in Bolton

About Legends Global

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions - from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win, we create a culture where everyone has the opportunity to thrive.

About the Role

The People Operations Director will build and lead a scalable, compliant and high performance People Operations function for a live events environment. This role ensures the organisation can safely and efficiently deploy large, diverse workforces - often across multiple venues - while delivering a best in class employee and event day experience. You will own the entire People Operations engine, including workforce scheduling, event day staffing operations, and compliance.

What we can offer

• Access to discounted tickets to enjoy events.
• 25 days annual leave.
• Life Assurance policy.
• 5% Pension contribution.
• Support with unexpected health costs through Healthshield.
• Employee Assistance Programme (EAP) for mental health support.
• Eye care vouchers and contribution towards glasses.
• Cycle to Work scheme.
• Employee Referral Scheme rewards.

Key Responsibilities

• Oversee end to end event resourcing strategy, ensuring the right people, with the right skills, are staffed for each event.
• Lead surge staffing models for high volume event days.
• Drive the master staffing plan aligned with event calendars, site needs, and commercial forecasts.
• Oversee rota/scheduling systems to ensure Working Time compliance and capacity planning.
• Own the accreditation process - badges, passes, compliance documentation, background checks, eligibility to work.
• Ensure all staff meet compliance standards before entering site.
• Partner with H&S, Security, and Venue Ops to uphold safety, safeguarding, and regulatory standards.
• Deliver and maintain event day People Ops protocols.
• Oversee mass onboarding cycles for seasonal and temporary talent pools.
• Ensure accurate, timely payroll across complex shift patterns.
• Lead benefits strategy for a blended workforce.
• Build and lead a high performing People Ops team.
• Provide visible leadership on large events.
• Automate workflows to reduce manual event day admin.
• Oversee workforce management tech.
• Introduce strong operational governance.
• Implement VOC (Voice of Colleague) and post event debrief loops.

We are looking for someone with:

• Senior People Operations leadership experience in live events, stadiums, festivals, venues, entertainment, hospitality, or large-scale operations.
• Proven ability to resource, schedule, and run event day or shift based operations.
• Experience with HRIS and workforce management systems.
• Strong understanding of UK Working Time Regulations and event day compliance requirements.
• Expertise managing large volumes of casual, seasonal, contractor, and agency workers.
• Calm, steady leader under event day pressure.
• Operational, hands on, and solutions focused.
• Expert stakeholder manager.
• High energy, resilient, and able to switch between strategic and on site problem solving.
• Data driven mindset with operational discipline.
• Flexibility: onsite for major events, hybrid otherwise.

Any offer of employment will be subject to satisfactory pre-employment checks.

Inclusive Workplace

At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. We welcome discussions about flexible working arrangements and are dedicated to providing a fair and transparent assessment process.

GENERAL INFORMATION

The requirements of the business are such that it is necessary to have a flexible approach and therefore some business-related travel to be able to work at our venues and operational sites will be required.