At a Glance
- Tasks: Co-lead food and beverage operations, ensuring a premium experience for all guests.
- Company: Join Olympia Events, a cultural hub with a focus on community and sustainability.
- Benefits: Competitive salary, career progression, and a vibrant work environment.
- Other info: Opportunity to work in a historic venue undergoing exciting transformation.
- Why this job: Shape service culture and innovate in a dynamic hospitality setting.
- Qualifications: 2+ years in hospitality, strong leadership skills, and a passion for team development.
The predicted salary is between 31500 - 38500 £ per year.
Olympia Events is more than an exhibition venue, conference centre and live-event space - it’s an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. Olympia Events is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the walls of our venue, Olympia is on the ground, working to invest in people, strengthen our communities, and protect the environment.
Olympia Events is undergoing a period of change. In 2017, the venue was bought by a consortium led by Yoo Capital and Deutsche Finance International. Work is currently underway to transform the wider estate into a cultural hub of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, over 30 eateries, world-class office space and over two acres of public realm.
Job purpose:
As Assistant Hospitality Manager, you’ll co-lead day-to-day food and beverage operations, ensuring every organiser, delegate, and guest enjoys a seamless, premium experience. You’ll partner closely with our Head of Hospitality and the Operational teams to deliver operational excellence, grow revenue through smart innovation, and nurture a confident, capable team.
This is a hands-on management role with genuine scope to shape our service culture, trial new concepts, and step up regularly; a strong platform for progression into senior management.
Key Responsibilities:
Operational Excellence Event Delivery
- Assist the Head of Hospitality in all operational requirements of the F&B operations in line with KPIs and budget.
- Ensure impeccable set-ups and delivery for conferences and hospitality functions; uphold SOPs, allergen management, stock rotation, and cleaning regimes.
- Plan resources, deployment, and back of house flow to optimise quality and efficiency across event peaks.
- Support with accurate, timely invoicing and post-event billing with clear reconciliation.
Leadership, People Culture
- Line manage and coach a diverse team (including casuals), fostering a supportive, high-performance culture.
- Support recruitment, scheduling, and performance conversations; deliver on-the-job training and briefings.
Innovation Commercial Growth
- Partner with F&B, Commercial and Operational teams to evolve our offer; menu engineering, packages, pop-ups, sponsorship moments, and premium upgrades.
- Track performance data to make evidence-based improvements.
Cross Team Collaboration
- Work closely with Head of Logistics on stock planning, purchasing, and event turnarounds.
- Collaborate with Venue Operations, and external contractors to deliver end-to-end excellence.
- Coordinate pre-event briefings and post-event reviews to capture learnings and drive continuous improvement.
Governance, Safety Administration
- Champion health safety, food safety, and allergen compliance; ensure all legal and licensing obligations are met.
- Maintain accurate systems and operational documentation.
- Continuously refine SOPs to reflect best practice and operational realities.
Person Specification
- A minimum of 2 years experience working in a similar environment, ideally within the entertainment/leisure industry.
- Someone who can work well under their own initiative to ensure deadlines are achieved.
- Strong interpersonal skills and the ability and confidence to make decisions.
- Ability to remain calm under pressure.
- Fantastic team ethic.
- A desire to develop their career.
- Have knowledge and understanding of current health and safety regulations.
- Experience of managing, training and developing a successful team and strong examples of personally delivering training and leading effective training processes are essential for this role.
- Willing to work outside of normal working hours e.g. weekend work, late nights.
- Personal licence holder.
Sustainability Responsibilities (Our Grand Plan):
Olympia Events is fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups) that attend our premises. Olympia Events may require any successful applicant to complete a DBS Check prior to working in our business.
Olympia Events is committed to Equality, Diversity and Inclusion and expects all its people to have a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment and to promote positive working relationships amongst employees and stakeholders.
Assistant Hospitality Manager - London employer: Legends Global
Legends Global is an exceptional employer that prioritises operational excellence and employee development within the vibrant hospitality sector of London. With a strong focus on fostering a high-performance culture, employees benefit from generous annual leave, life assurance, and a robust pension scheme, all while working in a dynamic environment that encourages growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Hospitality Manager - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Legends Global. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Legends Global
Don't be shy about reaching out to Legends Global directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Hospitality Manager - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Legends Global and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Legends Global
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
